Nidhi Kumari
customer service associate
Bengaluru
Summary
To pursue a challenging career in an esteemed organization where I can utilize and enhance my knowledge and skill for the development of both organization and myself. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
CSA
Cogent E-services Private limited
08.2023 - Current
- Answering questions about company's Application or services, Resolving issues, Handling customer queries Etc.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed to development of promotional strategies that successfully attracted new customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered prompt service to prioritize customer needs.
Education
Advance Diploma In Computer Application - undefined
Arcade Computer Acedmy
Bachelors in Science -
Arvind Mahila College
04.2001 - 04.2019
12th -
M. U. Z. College
SSC -
Balika Unchh Vidyalaya
Patna, IndiaSkills
Hard Working
Multitasking
Flexibility
Teamwork
Effective communication
Discipline
Operating System - Window
Database Package - PowerPoint, MS OFFICE (excel, word, etc)
International sales support
POS Systems and Ordering Platforms
Service Upselling
Problem Resolution
Analytical Skills
Goal-Oriented
Customer Retention Strategies
Customer Success Management
Issue and Complaint Resolution
Personal Information
- Date of Birth: 04/09/98
- Gender: Female
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge and belief.
Hobbies
Playing Badminton
Reading Books
Listening to Music
Swimming
Timeline
CSA
Cogent E-services Private limited
08.2023 - Current
Bachelors in Science -
Arvind Mahila College
04.2001 - 04.2019
Advance Diploma In Computer Application - undefined
Arcade Computer Acedmy
12th -
M. U. Z. College
SSC -
Balika Unchh Vidyalaya
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