RAJU SINGH
Noida
Summary
Dynamic customer service professional with extensive experience at Amazon Development Centre India, adept at complaint resolution and active listening. Proven track record in enhancing customer satisfaction through personalized service and effective communication. Skilled in troubleshooting inquiries and fostering strong customer relationships, ensuring a seamless experience in diverse environments.
Overview
10
10
years of professional experience
Work History
Senior CSA
Amazon Development Centre India Pvt. Ltd.
Noida
09.2018 - Current
- Engage with customers with patience, in a friendly and professional manner, while actively listening to their concerns.
- Offer support and resolution to customers in accordance with the company's service policies.
- Actively resolving customer grievances within the TAT.
- Adhere to Quality and Compliance Guidelines.
- Adaptable and customer-centric approach to situations to deliver superior service, personalization, and empathy in communication.
- Proactive approach toward customer satisfaction.
- Working with multiple verticals in order to resolve customer issues within TAT, and stay updated on new products, services, and policies.
- Amazon is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
CSA
Concentrix Daksh Services India Pvt. Ltd.
Noida
10.2016 - 09.2018
- Communicate clearly and answer questions to ensure customer satisfaction.
- Ability to talking in a way the customer can understand.
- Answer questions, sorted out queries regarding product and services offered by Relience Jio.
- Handle incoming questions from customers.
- Concentrix is a leading global provider of customer experience solution and technology.
Sales Associate
ICCS
Noida
04.2016 - 10.2016
- Assisted customers in identifying their needs and provided tailored recommendations.
- Engaged with customers to build rapport and foster long-term relationships.
- Provided accurate information about products, prices and services.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
Education
B.SC. -
Dr. Bhimrao Ambedkar University
Agra07.2015
Intermediate -
Satguru Inter Collage
Shamashabad, Agra01.2012
High School Diploma -
TPS Inter Collage
Shamashabad, Agra01-2010
Skills
- Team support
- Active listening
- Complaint resolution
- Understanding customer needs
- Patience and tolerance
- Excellent communication skills
- Hard working
- Customer relationship management
- Troubleshooting inquiries
- Product knowledge
- Time management ability
- Ability to work well in team
- Ability to work in any diverse conditions
- Eager to grasp new things
Accomplishments
• Supported NHT batches as a subject matter expert for 6 months.
• Part of the Rosetta DE (German process) pilot batch for 1 year.
• Part of the Alexa data service (ADS) pilot batch for 6 months.
• Won the Agni Award for best customer service.
• Won the Employee of the Month award at Concentrix.
• Part of the Rosetta DE (German process) pilot batch for 1 year.
• Part of the Alexa data service (ADS) pilot batch for 6 months.
• Won the Agni Award for best customer service.
• Won the Employee of the Month award at Concentrix.
Languages
- English, Native
- Hindi, Native
Timeline
Senior CSA
Amazon Development Centre India Pvt. Ltd.
09.2018 - Current
CSA
Concentrix Daksh Services India Pvt. Ltd.
10.2016 - 09.2018
Sales Associate
ICCS
04.2016 - 10.2016
B.SC. -
Dr. Bhimrao Ambedkar University
Intermediate -
Satguru Inter Collage
High School Diploma -
TPS Inter Collage