MUDASSIR DERAIYA
Mumbai
Summary
To secure a challenging position in a reputed organization where I can effectively contribute my skills and grow both personally and professionally.
Overview
4
4
years of professional experience
Work History
Senior CSA
Firstsource Solutions Ltd., Mumbai
2024.01 - Current
- Providing customer service solutions via voice and chat process for a reputed client.
- Enhancing communication, teamwork, and issue-resolution skills in a professional environment.
- Oversaw training initiatives for new hires to ensure alignment with organizational standards. Facilitated knowledge transfer sessions to promote team cohesion and performance. Developed comprehensive training programs to enhance employee skill sets.
Customer Service Associate
Sitel India Pvt. Ltd., Mumbai
2022.05 - 2023.05
- Engaged in voice process and customer support operations.
- Developed communication and problem-solving skills in a professional BPO environment.
Education
HSC -
Rizvi College of Arts
01.2020
SSC - undefined
St. Aloysius High School
01.2018
Skills
- Strong problem-solving and communication skills
- Collaborative teamwork skills
- Customer support and care experience
- Adaptability and willingness to learn new technologies
LANGUAGES
English, Hindi, Gujarati
Hobbies and Interests
Reading, Writing, Travelling, Football
Timeline
Senior CSA
Firstsource Solutions Ltd., Mumbai
2024.01 - Current
Customer Service Associate
Sitel India Pvt. Ltd., Mumbai
2022.05 - 2023.05
SSC - undefined
St. Aloysius High School
HSC -
Rizvi College of Arts