MANISH MEHTA
Virar
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Senior CSA
Firstsource
Mumbai
09.2023 - 04.2024
- Working as a Senior CSA Comcast Chat Process.
- Provided excellent customer service in a friendly and professional manner.
- Provided technical assistance to customers through online chat support.
- Maintained up-to-date knowledge of company's products, services, and policies.
Customer Relation Associate
Epicenter Technologies
Mumbai
06.2022 - 01.2023
- Working As a Collection associate For Alliance data Outbound.
- Conducted outbound calls to customers with delinquent accounts in order to collect payments or make payment arrangements.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Education
HSC -
Mithibai College
01.2013
SSC -
Goklibai High school
01.2010
Skills
- Quick Learner
- Active Listening
- Teamwork
- Strong Work Ethic
- Performance Tracking
- Goal-Oriented
- Customer service excellence
- Complaint Handling
- Customer Success Management
- Regulatory Compliance
- Interpersonal Skills
- Interpersonal Communication
Personal Information
Date of Birth: 10/21/95
Languages
- English
- Hindi
- Gujarati
- Marathi
Hobbies and Interests
- Cooking
- Trekking-Camping
- Swimming
Affiliations
- Swimming
- Hiking
- Cooking
- Music
Languages
Native
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Gujarati
Proficient (C2)
C2
Timeline
Senior CSA
Firstsource
09.2023 - 04.2024
Customer Relation Associate
Epicenter Technologies
06.2022 - 01.2023
HSC -
Mithibai College
SSC -
Goklibai High school
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