Maneesh Maniyan
Powai
Summary
Adept at complex problem-solving and known for exceptional customer service, I enhanced customer satisfaction significantly at Firstsource Solution Limited. With expertise in knack for innovative solutions, my skill set aligns with high-stakes environments requiring technical support and a customer-focused approach. My tenure is marked by adept team management and a goal-oriented mindset.
Overview
3
3
years of professional experience
Work History
Senior CSA
Firstsource Solution Limited
Mumbai
10.2022 - 01.2025
- Company Overview: Mumbai, India
- Provided exceptional customer service through online chat
- Effectively resolved inquiries offered support, and ensured customer satisfaction
- Demonstrated strong communication and problem-solving skills while efficiently managing multiple chats concurrently
- Mumbai, India
Senior CSA
ExpertSource Global Services Pvt. Ltd.
Mumbai
09.2021 - 10.2022
- Company Overview: Mumbai, India
- Handled chat and email inquiries, ensuring timely and efficient resolutions
- Mumbai, India
Education
BSc - Animation and VFX
Thakur College of Science And Commerce
Kandivali, Mumbai12-2021
HSC - Maharashtra Board
St Xavier's High School & Junior College
03-2017
SSC - Maharashtra Board
St Xavier's High School & Junior College
03-2015
Skills
- Team Management
- Time management
- Quick learner
- Complex problem solver
- Performance tracking
- Up-selling and Cross-selling
- Customer focus
Languages
- English
- Hindi
- Malayalam
- Marathi
Timeline
Senior CSA
Firstsource Solution Limited
10.2022 - 01.2025
Senior CSA
ExpertSource Global Services Pvt. Ltd.
09.2021 - 10.2022
BSc - Animation and VFX
Thakur College of Science And Commerce
HSC - Maharashtra Board
St Xavier's High School & Junior College
SSC - Maharashtra Board
St Xavier's High School & Junior College
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