Maneesh Maniyan
Powai
Summary
Adept at complex problem-solving and known for exceptional customer service, I enhanced customer satisfaction significantly at Firstsource Solution Limited. With expertise in knack for innovative solutions, my skill set aligns with high-stakes environments requiring technical support and a customer-focused approach. My tenure is marked by adept team management and a goal-oriented mindset.
Overview
3
3
years of professional experience
Work History
Senior CSA
Firstsource Solution Limited
Mumbai
2022.10 - 2025.01
- Company Overview: Mumbai, India
- Provided exceptional customer service through online chat
- Effectively resolved inquiries offered support, and ensured customer satisfaction
- Demonstrated strong communication and problem-solving skills while efficiently managing multiple chats concurrently
- Mumbai, India
Senior CSA
ExpertSource Global Services Pvt. Ltd.
Mumbai
2021.09 - 2022.10
- Company Overview: Mumbai, India
- Handled chat and email inquiries, ensuring timely and efficient resolutions
- Mumbai, India
Education
BSc - Animation and VFX
Thakur College of Science And Commerce
Kandivali, Mumbai2021-12
HSC - Maharashtra Board
St Xavier's High School & Junior College
2017-03
SSC - Maharashtra Board
St Xavier's High School & Junior College
2015-03
Skills
- Team Management
- Time management
- Quick learner
- Complex problem solver
- Performance tracking
- Up-selling and Cross-selling
- Customer focus
Languages
- English
- Hindi
- Malayalam
- Marathi
Timeline
Senior CSA
Firstsource Solution Limited
2022.10 - 2025.01
Senior CSA
ExpertSource Global Services Pvt. Ltd.
2021.09 - 2022.10
BSc - Animation and VFX
Thakur College of Science And Commerce
HSC - Maharashtra Board
St Xavier's High School & Junior College
SSC - Maharashtra Board
St Xavier's High School & Junior College