Mary Leena. Raju
Chamrajpet
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
9
9
years of professional experience
1
1
Language
Work History
Senior CSA
FIRST SOURCE SOLUTION LTD
4 2013 - 2 2015
- Handled disputed calls and provided end to end resolutions.
Lead Analyst
ORACLE INDIA PVT LTD
06.2022 - 06.2024
- Handled dispute for across Micros with all LOB's.
- Managing customer dispute related to PO issue, store orders. And all LOB's.
- Assisting New Bee's in training and coaching.
- Handing reports and workloads.
Associated for O2C
ACCENTURE SOLUTIONS PVT LTD
12.2017 - 05.2022
- Handled several projects, Top collector in billing cycle, promoted as SME.
Tax Associate
OCWEN LOAN SERVICING
07.2015 - 09.2017
- Contributed as individual contributor on Ground Tax.
Education
Srinivas Institute of Management Studies, Mangalore
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MOUNT CARMEL COLLEGE, Autonomous
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MOUNT CARMEL COLLEGE, Bangalore University
Skills
Goal-Oriented
Accomplishments
- Women cell Co-ordinator for the academic year 2010-11
- QUIZ MASTER C0-ordinator for the academic year 2010-11
Careerstatement
To work in challenging & responsible position in a dynamically progressing organisation which gives scope to apply my skills, knowledge & to constantly grow with the organisation.
Projectexperience
- A Summer Internship Training In Karnataka Soap & Detergent Ltd
- A study on Wealth Management at ICEE BAN'S INVESTMENT QUOTIENT, Bangalore
Trainingprogramme
Successfully completed an MS taster programme in Productivity and Innovation in Grimsby Institute of Further and Higher Education U.K
Personal Information
- Father's Name: Raju Ram Kannu.M
- Date of Birth: 10/27/86
Extracurricular Activities
Participated and presented paper on Impact Of Banking's in MEGA India 2009 a seminar based on Indian business scenario held at Srinivas Institute of Management Studies Participated and won II place in Marketing Exhibition titled Innovations In Marketing Research Participated in inter collegiate fests conducted by various institutions Participated in MANEGMA2010 National conference on corporate India Reengineering Strategies for survival & growth held on April 16th 2010 Attended various seminars, soft skill training, Management games conducted by college Conducting activities such as Team building, ability to think, soft skills, command over communication
Timeline
Lead Analyst
ORACLE INDIA PVT LTD
06.2022 - 06.2024
Associated for O2C
ACCENTURE SOLUTIONS PVT LTD
12.2017 - 05.2022
Tax Associate
OCWEN LOAN SERVICING
07.2015 - 09.2017
Senior CSA
FIRST SOURCE SOLUTION LTD
4 2013 - 2 2015
Srinivas Institute of Management Studies, Mangalore
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MOUNT CARMEL COLLEGE, Autonomous
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MOUNT CARMEL COLLEGE, Bangalore University
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