Summary
Overview
Work History
Education
Skills
Technical Purview
Personal Information
Languages
Awards
Hobbies and Interests
Accomplishments
Languages
Timeline
Generic

Sudin Shirur

Mumbai

Summary

Highly motivated and compassionate Professional with more than 10 years of experience in Customer Service and policy making, with an immense urge to adopt new methods and technology. Seeking for challenging role in Operations to use dynamic communication and organization skills to achieve profitability. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Senior CSA

Accenture India Pvt Ltd
Mumbai
10.2023 - Current
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Answered customer inquiries about the store's products or services.
  • Informed customers about discounts and special offers on products they were interested in purchasing.
  • Resolved customer complaints courteously and efficiently.
  • Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Handled returns of merchandise in accordance with established procedures.
  • Ensured that all sales transactions are completed correctly.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.

Senior Specialist II/SME Letters

J P Morgan Chase India Pvt. Ltd.
Mumbai
08.2015 - 12.2022
  • Collaborating with Merchant Dispute handling re-presentments and chargebacks made by the merchants and customer
  • Offering resolution to the customers by calling and resolving the dispute as per the guidelines set by Chase and VISA
  • Played a pivotal role in developing/creating manual letter procedure which is now used firmwide without compromising on firmwide/regulatory policies and regulations
  • Established excellent collaboration with the controls team to set up and change the letter procedure and liaised with the onshore team, Legal and Compliance to create 5-6 different procedures
  • Worked with the Repre teams in Manila to make sure the percentage of manual letter rejects reduces and delivers better results.

Sales Associate

N R Textiles
Mumbai
05.2009 - 07.2015
  • Essayed a stellar role in compiling daily, weekly, and monthly monetary reports for the store
  • Maintained adequate cash supply in cash drawers
  • Recommended, selected, and helped locate products based on customer needs and requirements.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

CSA

3 Global Services
Mumbai
10.2006 - 12.2007

Education

12th -

SGM College of Commerce and Economics
01.2004

10th -

St. Sebastian Goan High School
01.2002

Skills

  • General Operations
  • Visa Arbitrations
  • Control & Legal Processes
  • Policies & Procedure Writing
  • Audits
  • Key Account Management
  • Client Relationship Management
  • Sales management
  • Process Improvement
  • Resource Management
  • Teamwork
  • Leadership
  • Creative Thinking
  • Professionalism & Discretion
  • Organizational Communication Collaboration
  • Strong Interpersonal Skills

Technical Purview

MS Office Suite

Personal Information

  • Date of Birth: 04/07/85
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Marathi

Awards

  • Champion of Chase
  • 5 Keys Award

Hobbies and Interests

  • Photography
  • Driving
  • Riding

Accomplishments

  • Champion of Chase while working with J P Morgan Chase.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Elementary (A2)
A2

Timeline

Senior CSA

Accenture India Pvt Ltd
10.2023 - Current

Senior Specialist II/SME Letters

J P Morgan Chase India Pvt. Ltd.
08.2015 - 12.2022

Sales Associate

N R Textiles
05.2009 - 07.2015

CSA

3 Global Services
10.2006 - 12.2007

12th -

SGM College of Commerce and Economics

10th -

St. Sebastian Goan High School

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Sudin Shirur