Badhrinath
Bangalore
Summary
- Certified Technical Program Manager with ~ 11 years of experience in leading & delivering multiple projects & programs across E-commerce, gaming, Product & IT/ITES industry
- Hands on exprience leading Gen AI integration program on product eco-system
- Leading Organization's objective to adopt agile, Scrum, Kanban.
- Implementing strategic & innovative technology solutions, optimizing inter product metrics & Organizations' processes and driving business continuity initiatives
- Certified project manager with hands-on exposure to E-commerce, RMG, fantasy gaming, Vendor Integrations, Feature & Product development, Client Management& Data Migrations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Senior Program Manager
Freight Tiger
Bangalore
07.2025 - Current
- Led the end-to-end development of new products and AI integration into product eco-system at Freight Tiger,
- Managed cross-functional engineering teams, overseeing SDLC processes, Agile ceremonies, and ensuring adherence to quality standards and best practices.
- Implemented process excellence initiatives, including audit compliance, continuous improvement, and operational efficiencies across product development lifecycle.
- Collaborated with clients for requirements gathering, status updates, and support, maintaining strong stakeholder relationships and ensuring client satisfaction.
- Spearheaded technology cost reduction, CAPEX optimization, and post-go-live support, ensuring scalable, efficient, and reliable product performance.
Senior Technical Program Manager
Zepto.com
Bangalore
12.2024 - 07.2025
- Led the successful implementation of a Warehouse Management System (WMS) that improved inventory accuracy by 25% and reduced order processing time by 30%.
- Managed cross-functional teams of developers, analysts, and stakeholders to deliver software solutions on time and within budget, achieving a 95% project delivery rate.
- Streamlined supply chain operations by integrating advanced technologies, resulting in a 20% reduction in operational costs and improved overall efficiency.
- Developed and maintained project documentation, including project plans, status reports, and risk assessments, ensuring transparency and alignment with business objectives.
- Facilitated regular stakeholder meetings to gather requirements and provide updates, enhancing communication and collaboration across departments.
- Implemented Agile methodologies within the project team, leading to a 40% increase in team productivity and faster response times to changing project requirements.
- Monitored key performance indicators (KPIs) to assess project success and identify areas for improvement, contributing to a 15% increase in customer satisfaction ratings.
- Trained and mentored junior team members on best practices in project management and WMS technology, fostering a culture of continuous learning and development.
- Collaborated with IT and operations teams to troubleshoot and resolve software issues, achieving a 99% system uptime and minimizing disruptions to warehouse operations.
- Spearheaded the migration of legacy systems to a modern WMS platform, resulting in enhanced scalability and a 50% reduction in system maintenance costs.
Technical Program Manager
Games24x7
Bengaluru
12.2021 - 12.2024
- Leading programs for RMG feature development Rummy/Poker/Platform Tech, audit requirements, UPI intents, KYC etc. for 'Rummy Circle' app & web to achieve a revenue of 150 Cr(monthly).
- Overseeing 'Rummy Circle' program team to allocate projects, tracking program KPIs & presenting monthly and quarterly reviews.
- Facilitating agile scrum ceremonies such as Daily Stand up, Sprint planning, Sprint demo, Sprint retrospective. Publishing sprint and project metrics.
- Working with product team to refine & optimize gameplay, UI/UX & game flow as per inputs from technical feasibility analysis and feedback from the experiments.
- Collaborating with product managers, engineering managers and vertical leads to prioritize programs, plan resources' allocations, bandwidth and capacity planning.
- Identifying interdependencies within projects & products, performing change impact analysis, prioritizing features & releases as per the product backlog.
- Facilitating requirement gathering, analysis and task breakdown into functional specifications and technical solutions. Creating & presenting project plan, scope, cost, schedule and sprint milestone achievement plans.
- Leading release planning & execution to deliver code, product fixes & features. Reduced release cycle time to 2 weeks & regression time to 2 days.
- Created automated dashboards to track & measure critical project metrics & improve predictability by 10%.
- Working on DevOps projects to reduce costs, optimize infrastructure requirements.
- Managed and Delivered on Games 24/7 first third party game integration (Poker) into play circle platform to cater to Games 24/7 customer base and production ready prior to IPL 2022 season.
Technical Program Manager
Amazon.com
Bengaluru
02.2020 - 12.2021
- Functioned as a primary project owner supporting new feature & product development EU5, IN and SEA marketplaces for retail and competitive pricing operations.
- Responsible for productivity, quality and coverage metrics goals aligned for a team of 20 Analysts and 5 Jr. Program Managers.
- Designing and implementing process improvement tools to close process gaps and reduce NVAs through automation identified through waterfall method of agile execution.
- Responsible for PC3 and EBITDA positive contribution on key sale events e.g. Prime Day, Black Friday etc.
- Manage key reporting/MIS for functional areas and provide reports to leadership/stakeholder on quarterly performance & weekly power BI report and own process gaps, solutions and influencing inter-function decisions.
- Own sprint planning and feature development with technology team on deliverables impacting pricing operations.
- Manage team, performance management, team building, hiring decisions and contribute to overall career growth through yearly team performance management.
- Significant Achievements: COVID Readiness: Capturing Competitor Prices amidst availability related challenges due to COVID-19. With 50+ WW competitors pivoting to extended delivery timelines and virtual webpage queues on increased site traffic, implemented a price retention program which thereby helped Amazon retain competitive inputs on ~200K product matches to offer best prices to customers and eliminate price gouging competitors.
- Developed in-house training tools for new hires to reduce production ramp time from 4 months to 2 months. This helped to achieve new hires to support the production environment with quicker TAT.
- Achieved 10% YOY on metrics with Amazon selection and Pricing overlaps contributing to overall increase in basket size by 65% in Q2 and Q3'2020 through new feature developments.
- Secured 8/10 ratings in the mid-year performance review for demonstrating good attitude and unity amongst the team across the assigned projects and deliverables.
Technical Program Manager
Zalora
Singapore
06.2019 - 01.2020
- Owned Retail and Competitive pricing feature development & deployment of internal pricing SaaS tools on tech side across SG, MY, PH and ID Zalora marketplaces.
- Responsible for overall profitability of Zalora by maintaining PC3 positive on all weekly pricing strategies and reducing closing inventory value EOY through new tech features on internal SaaS tool.
- Designing and implementing process improvement tools to close process gaps and reduce NVAs through automation which are identified via program/project retrospections & details progress reports via power BI presentations to leadership.
- Design and implement site merchandising campaigns and communications for key sale events. E.g. 11.11 Single day, 12.12 etc.
- Lead monthly and quarterly performance reviews with CRO, CCO and product management/tech teams on overall performance of H1 and H2 fashion season and tech enhancements in the pipeline.
- Lead a team of Jr. Program Managers and analysts. Mentor, groom and set direction on the team's long-term career development and performance management.
- Significant Achievements: Implemented festive theme based campaign feature during Q4 '2019 and achieved 15% incremental new customer acquisition from Q3 and 15% incremental in overall event day sales during for 2019 11.11 and 12.12 sale events.
- Implemented gamification of coupon codes feature on marketplace websites to support customer retention goal of Q3'2019 from 65% to 73% leading to increase in second purchases on Zalora platform.
- Helped set up a competitive landscape in Zalora for the first time with end to end process implementation and performance metrics via waterfall model of execution & web-based tableau reports for business consumption on performance.
Program Manager
Amazon.com
Bengaluru
06.2017 - 05.2019
- Functioned as a primary owner supporting Amazon India marketplace for retail and competitive pricing operations.
- Responsible for productivity, quality and coverage metrics goals aligned for a team of 15 Pricing Analysts. Designing and implementing process improvement tools to close process gaps and reduce NVAs through automation.
- Manage key reporting/MIS for functional areas and provide reports to leadership/stakeholder and own process gaps, solutions and influencing inter-function decisions.
- Own sprint planning and feature development with technology team on deliverables impacting pricing operations.
- Manage team, performance management, team building, hiring decisions and contribute to overall career growth.
- Significant Achievements: Successfully managed and set up a pricing team of 15 analysts for India operation from hiring to end to end workflow of Analyst on daily duties.
- Evaluated and replicated Amazon WW pricing best practices and implemented for IN business on competitive landscape with process structure and metrics.
- Functioned as the point of contact for technology teams to scale and develop pricing engine requirements for IN business.
- Prepared and presented near, mid, and long term holistic Product and Program launch road map for all IN pricing product initiatives from Global product and technology managers.
- Achieved 2017 and 2018 OPEX goal of 15% incremental competitor product matches with 200K selection overlaps offering the lowest prices to Amazon customers.
Program Manager
Amazon.com
Bengalore
04.2014 - 01.2017
- Ownership of the line of business (Revenue growth and P&L) focused on large brands & institutional sellers - responsible for 15 % of Amazon MWS APIs adoption.
- Responsible for end-to-end customer lifecycle including customer acquisition, consulting services, product deployment & integrations, and account management.
- Responsible for product adoption and integration with customer's IT/ERP: Responsible for deployment and product adoption by large brands and working with their IT and e-commerce teams for integrations. Integrations are done primarily through a REST JSON based API structure and an intermediate adaptor layer.
- Key recruitment & resource management - Led a 3-member team built over the last one year. Median experience of team members is 4 years and covers sales, account management, project management and tech.
- Significant Achievements: Onboarded 12 National Brands across all major product categories.
- Key Brands: Pantaloons (Apparel), Reliance Footprints (Shoes), Timex (Watches), TI Cycles (Health & Fitness), Royal Oak (Furniture), Tata Chemicals (Food & Beverages), Housejoy.in & Quicksilver (Gift Card and Services).
Education
Post Graduate Program in Cloud Engineering - Cloud Computing & EngineerngCourses
Great Lakes University
Bengaluru02.2025
Bachelors In International Business -
Multimedia University
Melaka09.2013
Foundation In Information Technoloy -
Mulmedia University
Melaka01.2009
Skills
- JIRA
- IT Project Management
- Gen AI Integrations
- Asana
- Confluence
- SDLC
- Resource & Planning
- Client & Vendor Management
- Risk Management
- Reporting & Documentation
- Leadership & Stakeholder Communications
- Agile Facilitation
- MS Project
- Google Suite
Certification
• PMP
• CSM
• Cloud Computing, Great Lakes University
• CSM
• Cloud Computing, Great Lakes University
Personal Information
Timeline
Technical Senior Program Manager
Freight Tiger
07.2025 - Current
Senior Technical Program Manager
Zepto.com
12.2024 - 07.2025
Technical Program Manager
Games24x7
12.2021 - 12.2024
Technical Program Manager
Amazon.com
02.2020 - 12.2021
Technical Program Manager
Zalora
06.2019 - 01.2020
Program Manager
Amazon.com
06.2017 - 05.2019
Program Manager
Amazon.com
04.2014 - 01.2017
Post Graduate Program in Cloud Engineering - Cloud Computing & EngineerngCourses
Great Lakes University
Bachelors In International Business -
Multimedia University
Foundation In Information Technoloy -
Mulmedia University