Shyam Sunil
Program Manager Scrum Master
Bangalore
Summary
- Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
- Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Senior Technical Program Manager - Scrum Master
Jio Platforms Limited
Bangalore
2 2022 - Current
- Managed 6 teams (Ajio business storefront) of 75+ across functional technical members including Product, QA, software developers, Infosec, DevOps and Tech-Ops
- Delivered over 750 initiatives that helped achieve technical and business priorities
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Effectively managed stakeholders across adjacent product and business areas (Vendor management system, Order Management system, Carrier Engine and shipment)
- Aligned business, product and engineering teams and established sprint hygiene to streamline the deliverables
Program Manager Scrum Master
Myntra Designs (Allegis Services)
Bangalore
07.2021 - 02.2022
- Project Boost (Program with 35+ initiatives across business services and revenue teams to increase employee productivity and brand growth) Managed 25+ cross functional technical members including QA, software developers & business analysts
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Ensured projects aligned with strategic goals by facilitating collaboration between Scrum team and senior management.
- Managed collaboration across org including Finance, Inbound, Outbound and Leadership to streamline processes to improve profit margins
Senior Scrum Master
Tekvity Private Limited
Bangalore
09.2019 - 01.2021
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Managed collaboration across org including Operations, Engineering - Development and QA teams while meeting deliverables - identifying plans & resources required to meet project deadlines with realistic timelines by managing the workload in a startup environment
- Ensured smoother functioning of resources by centralizing the communication between various teams and heads
- Enabled efficient knowledge transfer across the organization by developing comprehensive training materials and conducting informative workshops on Agile best practices.
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
Scrum Master /Manager of Operations
Ninemaps Solutions Private Limited
Bangalore
08.2016 - 08.2019
- Managed several teams of 25+ across technical and non-technical members including Product, QA, Software developers, Marketing & Sales, Customer Support and Delivery
- Converted the requirements from marketing team based on customer feedback to product features, periodically for an enriched customer app experience
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
Product & QA Lead
Abhriya Pte Limited
Bangalore
11.2015 - 08.2016
- Landed social phone book (6degrees) and managed growth hacking
- Worked with several OEMs for deployment and also took control of operations and office admin tasks
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Enhanced software quality by developing comprehensive test strategies and plans.
- Improved quality processes for increased efficiency and effectiveness.
QA & Operations Manager
Snapbizz Cloudtech Private Limited
Bangalore
12.2014 - 11.2015
- Trained operations, BD and service engineers on product deployment
- Anchored interactions between sales, BD, Tech and product teams
- Managed QA team for entire company
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
Software Test Engineer
VIT Infotech
Bangalore
05.2012 - 11.2014
- Evolved as test engineer across many projects in the company
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Operations, Sales and Customer Relations (Finance)
Banking & Insurance
Bangalore
01.2001 - 01.2012
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Implemented effective training programs for new hires, ensuring consistent quality in customer interactions.
- Developed strong relationships with clients, resulting in increased customer retention and loyalty.
- Conducted thorough analysis of customer feedback to identify trends and areas for improvement.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Directed 30person team of customer service personnel while helping front-line team members work effectively with over 50+ daily customers.
Education
Industrial & Production Engineering - Engineering
05.1996 - 08.2000
Skills
Program Management
Agile Methodologies
Scrum Master
Risk Management
Sprint Planning
Product Development
User Story Mapping
Continuous Deployment
Product Roadmapping
Azure Devops tools
JIRA
Operations & Administration
Customer engagement
Websites
Timeline
Program Manager Scrum Master - Myntra Designs (Allegis Services)
07.2021 - 02.2022
Senior Scrum Master - Tekvity Private Limited
09.2019 - 01.2021
Scrum Master /Manager of Operations - Ninemaps Solutions Private Limited
08.2016 - 08.2019
Product & QA Lead - Abhriya Pte Limited
11.2015 - 08.2016
QA & Operations Manager - Snapbizz Cloudtech Private Limited
12.2014 - 11.2015
Software Test Engineer - VIT Infotech
05.2012 - 11.2014
Operations, Sales and Customer Relations (Finance) - Banking & Insurance
01.2001 - 01.2012
SJCE - Industrial & Production Engineering, Engineering
05.1996 - 08.2000
Senior Technical Program Manager - Scrum Master - Jio Platforms Limited
2 2022 - Current