Badriraju Nagaraj Rao
Bengaluru
Summary
IT Infrastructure Operations and Reliability engineer with 8+ years of experience across enterprise IT operations, Windows/Linux administration, incident management, cloud fundamentals, and monitoring. Strong in L1/L2 troubleshooting, Active Directory, server maintenance, patching, endpoint security, and network issue analysis. Hands-on with AWS basics, virtualization, Azure fundamentals, Linux, and Bash. Experienced with ITIL processes, an automation mindset, and cross-team coordination.
Overview
10
10
years of professional experience
Work History
Infrastructure Reliability Engineer
Koch Business Solutions India
Bangalore
02.2021 - Current
- Install, configure, and manage Windows Server infrastructure.
- Administer Windows Server (2016, 2019, 2022), including installation, configuration, patching, and maintenance.
- Administer Active Directory, DNS, and Group Policies across global infrastructure.
- Perform VM lifecycle operations: creation, cloning, snapshots, vMotion migrations, and decommissioning.
- Troubleshoot virtualization issues, including datastore connectivity, host networking, CPU/memory bottlenecks, and cluster imbalances.
- Conduct HA failover testing, redundancy checks, and capacity planning.
- Manage AWS EC2 provisioning, EBS volumes, AMIs, and security groups.
- Automated cloud and virtualization tasks using AWS CLI and PowerShell, reducing manual workload by 40%.
- Configure VPC components, including subnets, route tables, NAT gateways, and Internet gateways.
- Administer S3 buckets, including lifecycle rules, versioning, permission control, and backup/restore.
- Monitor AWS performance using CloudWatch metrics, alarms, and logs.
- Work with AWS EC2, VMware/Hyper-V, and scripting for automation tasks.
- Handle patching through Automox, and coordinate infra maintenance.
- Creating knowledge base articles and knowledge coaches encourages teams to utilize the knowledge by creating or editing the existing articles to keep them up to date.
- Performing planned maintenance activities for the infrastructure by coordinating with the site contacts and stakeholders.
- Utilizing tools such as LogicMonitor, Splunk, VManage, LiveNX, and ThousandEyes to monitor the site's issues and utilize them in investigating the cause.
- Conducting KT sessions for the team, and providing training for the new joiners.
- Working closely with storage, Network Operations, Internal Operations, and engineering teams on critical issues.
- Analyze the queue to understand any trending alerts.
- Basic scripting (Bash, Python, PowerShell) to automate recurring tasks.
- Managed incidents through ITSM tools like ServiceNow, ensuring timely resolution, and accurate documentation.
- Coordinated with cross-functional teams (network, platform, application support) during major incident handling and escalations.
- Lead Agile ceremonies as a Scrum Master, and manage automation initiatives.
- Collaborate with global teams for escalations and major incidents.
- Windows Server patch management across approximately 40,000 servers, ensuring compliance and security.
- Supported OT/PCN environments, including SCADA, DCS, and PLC-based systems.
- Provide L2 network support for LAN, SD-WAN, wireless, and ISP circuits, including AT&T and Verizon.
- Perform root cause analysis through event logs and system monitoring tools.
- Drive risk management, trend analysis, and observability improvements.
Senior Associate -CEC Operations
Tesco HSC Pvt Ltd
07.2017 - 02.2021
- Monitored infrastructure components — servers, storage, and network — via NOC dashboards and alerts.
- Performed routine maintenance tasks, including backup verification, disk checks, and health reports.
- Responded to incidents and outages by following documented SOPs, including escalation procedures.
- Supported VMware and Hyper-V environments for provisioning and troubleshooting VM issues.
- Coordinated with internal teams for change management and scheduled maintenance windows.
Senior executive
Concentrix
07.2015 - 06.2017
- Provided first-level technical support to end-users for hardware, software, and network-related issues.
- Handled daily troubleshooting for Windows-based systems, printers, and basic LAN/Wi-Fi connectivity.
- Escalated unresolved incidents to L2/L3 teams and followed up to ensure timely resolution.
- Maintained IT asset inventory and assisted in setting up workstations for new employees.
- Supported routine patching, antivirus updates, and user account management through Active Directory.
Education
Bachelor of commerce -
PES Degree College
01.2016
Skills
- Windows Server
- Linux fundamentals
- Active Directory
- DNS
- DHCP
- GPO
- IAM
- LogicMonitor
- Splunk
- ThousandEyes
- VManage
- AWS
- VMware
- Bash scripting
- Terraform
- PowerShell
- CrowdStrike
- Qualys
- BigFix
- Incident management
- Request fulfillment
- Patch management
- Change coordination
- ITIL processes
- Automox
- KCS knowledge management
- Agile
- Scrum
- vmware vsphere
- ESXi
- Hyper-V
- tcp/ip
- VLANs
- Load balancers
- Cisco
- Switches
- Routers
- Network troubleshooting
- ssh
- snmp
- Traceroute
- Problem management
- RCA
- Documentation
- SOPs
Key Skills
Windows Server (2008–2019), Linux Fundamentals, Active Directory, DNS, DHCP, GPO, IAM, LogicMonitor, Splunk, ThousandEyes, VManage, AWS (EC2, VPC, S3, IAM), VMware, Bash scripting, Terraform basics, PowerShell fundamentals, CrowdStrike, Qualys, BigFix, Incident Management (P1/P2), Request Fulfillment, Patch Management, Change Coordination, ITIL Processes, Automox, KCS Knowledge Management, Agile/Scrum
Timeline
Infrastructure Reliability Engineer
Koch Business Solutions India
02.2021 - Current
Senior Associate -CEC Operations
Tesco HSC Pvt Ltd
07.2017 - 02.2021
Senior executive
Concentrix
07.2015 - 06.2017
Bachelor of commerce -
PES Degree College