Mohamed Ashfaq J
Kodungaiyur
Summary
Dynamic Lead Site Reliability Engineer at Comcast, I excel in enhancing system stability and service availability. With expertise in API management and proactive observability, I achieved a 30% reduction in operational escalations. My leadership fosters team collaboration, driving operational excellence and efficiency in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Lead Site Reliability Engineer
Comcast
Chennai
06.2022 - Current
- Owned Identity & Accounts domain end-to-end, achieving service availability of over 99.95% and reducing MTTR for high-severity incidents by roughly 35%.
- Designed proactive observability frameworks utilizing Splunk and Catchpoint, enabling early issue detection and accelerating incident identification by 40%.
- Scaled 9-member engineering team, improving delivery predictability and reducing operational escalations by 30%.
- Architected API proxy layers in Apigee, enabling secure integrations and increasing system stability.
- Provided operational leadership during standups and critical incidents, ensuring swift technical resolutions with minimal customer impact.
- Created SOPs and runbooks to institutionalize operational excellence, reducing knowledge risks and improving new-hire ramp-up by 25%.
Site Reliability Engineer
Fourkites
Chennai
04.2020 - 06.2022
- Implemented Infrastructure as Code (IaC) with Terraform to enable repeatable cloud provisioning and reduce manual configuration errors.
- Containerized microservices using Kubernetes, Amazon EKS, and ECS to ensure consistent deployments and scalability across environments.
- Enhanced production reliability and monitoring with New Relic, Grafana, and Azure Alerts, accelerating incident detection and minimizing downtime for critical workloads.
- Designed and managed Azure-based cloud services such as Redis, PostgreSQL, and Key Vault for secure, highly available infrastructure.
- Automated manual tasks, realizing $60,000 in cost savings while streamlining team workflows.
Software Engineer
HCL Technologies
Chennai
08.2017 - 03.2020
- Maintained IIS-based application servers, ensuring stable deployments and high availability in production environments.
- Automated build and deployment pipelines with Jenkins and Puppet, enhancing consistency and reducing manual errors.
- Utilized core AWS services such as IAM, EC2, ELB, S3, CloudWatch, and SNS for scalable and secure cloud infrastructure.
- Troubleshot production issues across application and infrastructure layers, achieving faster resolutions and minimizing downtime.
- Authored operational documentation and runbooks, enhancing knowledge sharing and improving incident response efficiency.
Application Support Executive
CAMS Pvt Ltd
Chennai
05.2016 - 08.2017
- Managed IIS websites, application pools, patches, and SSL certificates to ensure optimal application performance and security
- Load balanced application servers with Radware devices to enhance system reliability and uptime
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented policies to streamline company processes and improve productivity.
- Coordinated cross-functional teams to align project goals with organizational objectives.
System Security Specialist
iOpex Technologies
08.2014 - 08.2015
- Developed and implemented security protocols for facility access and personnel management.
- Monitored security systems and conducted regular audits of surveillance equipment.
- Collaborated with law enforcement for incident response and investigation coordination.
- Delivered remote desktop support and troubleshooting for users, ensuring timely resolution of technical issues
Education
pgp in advance business management -
Indian Institute of Management, Kozhikode
Kerala02-2026
Bachelor - Computer Science Engineering
SVCET
Chennai04-2013
Skills
Incident management
- Performance monitoring
- Application monitoring
- Infrastructure as code
- API management
- Jenkins automation
- Puppet management
- Windows Server
- Linux operating systems
- IIS management
- SQL Server
- Oracle database management
- Azure databases
- Azure solutions
- AWS services
- GCP services
- Python programming
- Ruby development
- Splunk analysis
- Grafana visualization
- Log monitoring
- JIRA tracking
- Support ticketing
- Grafana visualization
Personal Competencies
- Ability to work in fast-paced environments and meet deadlines
- Highly organized and proactive
- Enthusiastic self-starter with a passion for learning and development
Projects
Failure Predictive Model using AI and n8n Workflow Automation, Designed and implemented an AI-driven predictive monitoring solution to proactively identify anomalies and potential failures in infrastructure metrics., Scraped real-time system metrics from Grafana using Prometheus and Windows Exporter, and stored them in PostgreSQL for analysis., Trained the data using a Random Forester model to predict metric deviations and potential failures., Deployed the model through FastAPI and integrated it into an n8n workflow, automating the detection, alerting, and response process., Enhanced observability, reliability, and proactive incident management across systems through intelligent early-warning mechanisms.
Disclaimer
I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief.
Technologies
Windows Server 2003/2008/2012, Linux, IIS 6.0/7.0/8.0+, SQL 2008/2012, Oracle, Azure Postgres, Couchbase, AWS, GCP, Azure, Apigee, Python (JIRA modules), Basics of Ruby, Jenkins, Puppet, Splunk, Grafana, PagerDuty, Logentries, JIRA, Catchpoint, HappyFox, NewRelic, Terraform
Personal Information
Passport Number: L7611234
Timeline
Lead Site Reliability Engineer
Comcast
06.2022 - Current
Site Reliability Engineer
Fourkites
04.2020 - 06.2022
Software Engineer
HCL Technologies
08.2017 - 03.2020
Application Support Executive
CAMS Pvt Ltd
05.2016 - 08.2017
System Security Specialist
iOpex Technologies
08.2014 - 08.2015
pgp in advance business management -
Indian Institute of Management, Kozhikode
Bachelor - Computer Science Engineering
SVCET