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Bagya Lakshmi
Architect & Sales Manager
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Manager - Sales
Livspace Home Interiors
Chennai
11.2020 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and record-keeping.
- Executed business plans to further strengthen and maximise territory sales and profits & achieved maximum conversion percentage is 35%
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sr. Interior Designer
Cookscape Home Interiors
Chennai
05.2019 - 10.2020
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Developed space planning concepts, color palette selections, and textile presentations.
- Conducted client consultations to understand requirements and preferences.
- Managed over 75 Inactivated customer calls per day Increased sales by 10%.
Education
MBA -
Madras University
Chennai 09.2023 - Current
Bachelors of Architecture - Architecture & Interior Designing
Madras University
Chennai 05.2014 - 04.2019
Skills
Operational leadership
Accomplishments
- Supervised team of 12 Junior & senior designers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 35% Conversion through effectively helping with daily basic disciplines maintaining .
- Resolved escalations through customers without taking it to management.
- Achieved least cancellations which is less than15%
Software
Sketchup
Microsoft Excel
Photoshop
Indesign
Interests
Volunteering and community involvement
Sports
Travel
Podcasting
Timeline
MBA -
Madras University
09.2023 - Current
Business Manager - Sales
Livspace Home Interiors
11.2020 - Current
Sr. Interior Designer
Cookscape Home Interiors
05.2019 - 10.2020
Bachelors of Architecture - Architecture & Interior Designing
Madras University
05.2014 - 04.2019
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