Baibhab kumar Mondal
Bengaluru
Summary
Dynamic Risk Operations Analyst with extensive experience at PayPal, excelling in compliance auditing and risk assessment. Proven track record in developing training programs and implementing effective risk management strategies. Adept at fostering collaboration across departments, ensuring adherence to regulatory standards while enhancing operational efficiency. Passionate about driving compliance and operational excellence.
Overview
7
7
years of professional experience
Work History
Risk Operations Analyst
PayPal
Bengaluru
12.2025 - Current
- Monitored compliance with internal policies and regulatory requirements consistently.
- Conducted regular audits of operational procedures to ensure adherence to standards.
- Created presentations outlining key insights from research into new products or services.
- Collaborated with other departments to ensure proper implementation of risk management initiatives.
- Facilitated training sessions on risk management practices for staff members.
- Maintained accurate records of all transactions related to risk operations activities.
Compliance Specialist III
PayPal
Bengaluru
01.2024 - 11.2025
- Reviewed compliance policies to ensure alignment with regulatory standards.
- Collaborated with departments to develop training materials on compliance protocols.
- Monitored changes in laws affecting organizational compliance requirements.
- Facilitated compliance training sessions to educate employees on policies and procedures.
- Documented compliance processes and maintained accurate records for audits.
Compliance Specialist - Brand Risk
PayPal
Bengaluru
05.2022 - 12.2023
- Developed and implemented risk-based monitoring systems to ensure compliance with AML laws and regulations
- Responsible for ensuring customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
- Reports policy violations after detailed research and analysis
- Responsible to ensure activity within PayPal system is complaint with AML regulations as well as PayPal AUP
- Assist management staff with monitoring and implementation of procedures that address policy modifications.
- Mentored and trained a 17 members team for 6 weeks as a Trainer, along with multiple sessions with product development team on product improvement and implementation.
Executive Escalations
PayPal
Bengaluru
03.2021 - 04.2022
- I worked on complaints received from Better Business Bureau, through KANA emails, internal escalation, and notice of dispute.
- The complaints received were associated with different aspects of PayPal which were resolved through collaboration with different teams across PayPal
- Reviewing and resolving the dispute inquiries and Closing of claims filed through PayPal protection policies
- Reviewing and attaching customer responses to claims filed against them or on their behalf
- Completing or canceling pending reversals and Restricting accounts when appropriate
- Escalating appropriately to Fraud Investigations and Review limited PayPal accounts and determine the legitimacy of the account and account holder
Risk Operation
PayPal
11.2018 - 03.2021
- I Worked as disputes and claims analyst by assisting disputed cases and transactions, transaction disputes, money theft, spoof malware, Unauthorized claims
- Conducted risk assessments and implemented risk management strategies to ensure compliance with regulations
Senior Associate
Expedia group
- I worked as a Ticketing and Solutions via Amedius specific to itinerary/flights
Senior Associate
Wipro Ltd.
- I worked as a Subject Matter Expert for TalkTalk (U.K Telecom Inbound)
Education
B.Com -
Mahatma Gandhi kashi Vidhyapeeth
01.2016
Class XII - CBSE
Kalyani Public School
Kalyani01.2013
Class X -
Don Bosco Liluah
01.2011
Skills
- Risk assessment
- Compliance auditing
- Process documentation
- Training facilitation
- Transaction monitoring
- Risk reporting
- Risk mitigation
- Operational risk
- Transaction reviewing
Timeline
Risk Operations Analyst
PayPal
12.2025 - Current
Compliance Specialist III
PayPal
01.2024 - 11.2025
Compliance Specialist - Brand Risk
PayPal
05.2022 - 12.2023
Executive Escalations
PayPal
03.2021 - 04.2022
Risk Operation
PayPal
11.2018 - 03.2021
Senior Associate
Expedia group
Senior Associate
Wipro Ltd.
B.Com -
Mahatma Gandhi kashi Vidhyapeeth
Class XII - CBSE
Kalyani Public School
Class X -
Don Bosco Liluah