Experienced Data management Specialist, Test Analyst, delivering strategies and solutions for IT service management. 13+ years of experience in the IT industry with a strong educational background of a Bachelor's and Master's in computer science. Now Seeking a position to fully utilize my knowledge, exceptional organizational ability, and communication skills.
Experience in Business and Data analysis in IT service management including identification of business cases.
Identified opportunities and submitted proposals for improvement with respect to tools, staff, training, process, procedures, and work instructions.
Established updated data strategies to revamp current methodologies and ensure data-driven transformation in two years. Vast experience in documenting configuration management procedures plans and processes.
Superior abilities in using MS Office applications, GIT, Confluence, and JIRA.
Successfully led a Data management platform with change control programs, tools quality assurance, data cleansing, and
data validation checks.
Improved reporting quality for sports channel reports by reviewing staff case notes, large data set errors, and language issues.
Experience in creating Test plans, Test metrics, Test cases, Test Scripts, and Test data based on business rules and functional requirements using Agile Methodology.
Built, supported, and managed infrastructure of a multinational service support system operation in five countries.
Excellent backend skills in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, Rules, Defaults, User- defined Data Types, and Functions.
Excellent coordination skills between various test team members, development teams, supporting teams, management, and business clients onsite and at different locations.
Overview
12
12
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Data Analyst
Wipro Pvt. Ltd
Hyderabad
03.2023 - Current
Creating and managing app instances, Services in EIM Tool. Checking Data Quality issues and resolving them with correct data.
Performing analysis to assess the quality and meaning of data
Filter Data by reviewing reports and performance indicators to identify and correct code problems.
Analyzing local, national, and global trends that impact both the organization and the industry.
Provided accurate and clear Acceptance Criteria to developers for DoD (Definition of Done) to create high-value products in business intelligence (Power BI, Qlik Sense, and IBM Cognos BI)
Working closely with Product Owner to define Product Goal, Product Backlog items, and in Backlog Refinement & Prioritization using Azure DevOps, JIRA and Confluence extensively.
Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
Employed Kanban for BAU and operational activities. Was able to visualize work items, Limit work in progress, Manage workflow, Conduct feedback loops and improve team velocity by 30%.
Senior Consultant
Artha Solutions
Hyderabad
11.2020 - 04.2021
Manage and deliver deliverables which includes planning, Execution, Schedule and recourse management, Change Management, and client communication.
Developed and managed Test Strategy, Master Test plan, integrated project plan, risk assessment, and risk mitigation plan for the program.
Conducting business acceptance meetings, workshops with Clients and Configure the application in alignment with the business needs.
Developed the performance test plan for Load Test using Load Runner and executed the performance testing activities.
Managed and reviewed all process policy statements training manuals and relevant supporting documentation.
Conducting workshops and KT sessions in order for the team to have all the required knowledge to complete the Project.
Service Analyst - Lead, Data Management
William Hill Group Plc
leeds, United Kingdom
03.2015 - 03.2019
Configured, developed, and documented IT Service Management policies, processes, and procedures based on ITIL best practices.
Implemented and managed support process for Data management channel to handle incidents of data load job failures,Server, Network or any other service-related infrastructure issues.
Manage weekly and monthly Incident review meetings with stakeholders and provide data metrics to Leadership.
Reduced the average fix time and age of an open incident through focus and embedding new processes.
Performing root cause analysis on major issues and having meetings with stakeholders on permanent solutions.
Collecting Growth Trends of storage and Pointing out to related teams.
DMS System Analyst
Thomascook Group Plc
Bradford, United Kingdom
09.2013 - 03.2015
Maintaining, Supporting DMS Department Database with live document processing.
Supervised change request and implementation processes for select controlled items as required.
Support the development of the project management lifecycle through standardization and continuous improvement effort.
Monitor tools, load jobs, and transfer queues to ensure they are functioning as expected.
Working closely with big datasets and complex queries to resolve the live Document processing issues.
Trouble shoot errors with primary toolset and act as a contact with systems support.
Data Processor
Crisp Thinking
Leeds, United Kingdom
04.2012 - 08.2012
Analyze and check UGC data & maintain user profiles of various social media channels. Build reports of UGC data for managers and clients.
Implementation of SQL Logins, Roles and Authentication Modes as a part of Security Policies for various categories of User Support.
Installed and used SSIS source adapters to extract data from various sources such as salesforce, oracle.
Investigate for accurate data receiving, possible reasons for errors by studying the code, and scripts as needed to resolve issues.
Working with SSIS Import/Export Wizard for performing the ETL operations Of UGC Data.
Education
Master of Science - Mobile And Distributed Computer Networks
Leeds Beckkett University
Leeds,United Kingdom
01.2009 - 07.2011
Bachelor of Technology - Computer Science
Mahaveer Institute of Scie&Tech, JNTU University
Hyderabad, India
08.2003 - 06.2007
Skills
Technlogies: HTML Java Script SQL PLSQL Perl Shell Script, ServiceNow, SeviceManagement, Datamanagement and PHP
Tools: Visual Studio Query Analyser SQL Profiler Toad Talend
Database: ORACLE SQL Server and MY SQL
Cloud: AWS, WH Cloud, GIT, Puppet and Ansible
Collaborative tool: Jira, Confluence
Certification
OCA - Oracle Certified Associate
OCP - Oracle Certified Professional
ITIL V3 Foundation
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Data Analyst
Wipro Pvt. Ltd
03.2023 - Current
Senior Consultant
Artha Solutions
11.2020 - 04.2021
Service Analyst - Lead, Data Management
William Hill Group Plc
03.2015 - 03.2019
DMS System Analyst
Thomascook Group Plc
09.2013 - 03.2015
Data Processor
Crisp Thinking
04.2012 - 08.2012
Master of Science - Mobile And Distributed Computer Networks