BALA CHINTAPALLI

Dynamic Senior Manager with over 19.5 years of expertise in Quality Assurance, Security Testing, Automation, Generative AI, and Product Ownership. Proven ability to lead cross-functional teams, implement innovative solutions, and ensure delivery excellence across diverse domains. Adept at aligning technology strategies with business goals to drive efficiency and growth. A visionary leader committed to fostering innovation and achieving organizational success.

• PSM (Professional Scrum Master)
• CEH (Certified Ethical Hacker)
• CSTM (Certified Software Testing Manager)
• ISTQB (International Software Testing Qualifications Board)

• Directed end-to-end quality assurance processes for mission-critical projects, ensuring adherence to stringent standards and timelines.
• Spearheaded product development initiatives as Product Owner, aligning deliverables with stakeholder expectations and market demands.
• Implemented robust automation frameworks, reducing testing time by 40% and improving defect detection rates.
• Championed security testing protocols, mitigating risks and enhancing product integrity.
• Led integration of generative AI technologies, resulting in innovative solutions that increased efficiency by 30%.
• Mentored and developed high-performing teams, fostering a culture of continuous improvement and accountability.
• Worked in coordination with other departments in implementing the quality standards and benchmarks.
• Worked closely with human resources departments to develop performance improvement programs and appraisals.
• Organizational initiatives: Worked on many initiatives at Organizational level as part of Testing Center of Excellence like- Security Vulnerability testing, Mobile Testing, ISTBQ initiative to internal teams, performing internal audits ISO 27001 and getting new tools for internal teams etc.
• Initiatives: Gave many innovative ideas on automation which reduced huge amount of time in preparing the test cases, automating the order portals, preparation of KMS portals, preparation on QA question bank, MT automation, Security Vulnerabilities automation.
• Define and communicate the product vision, strategy, and roadmap, aligning with business goals and ensuring a clear direction for development teams.
• Engage with stakeholders (internal and external) to gather requirements, feedback, and ensure alignment with the overall product strategy.
• Write detailed, clear, and actionable user stories and manage the product backlog, prioritizing features based on business value, risk, and QA impact.
• Ensure robust QA processes are embedded in the development cycle, leveraging the deep QA expertise to ensure that testing, bug tracking, and quality standards are met at every stage of the product lifecycle.
• Define and validate acceptance criteria, working closely with QA teams to ensure that features are developed according to requirements and are thoroughly tested for quality.
• Identify, assess, and mitigate potential product risks, particularly around quality, performance, and customer satisfaction, drawing on extensive QA experience.
• Advocate for the end user by incorporating feedback, improving user experience (UX), and ensuring that the final product meets high usability and quality standards.
• Drive a culture of continuous improvement, both in product development and quality assurance practices, to streamline processes and ensure timely delivery of high-quality products.

• CSR (Corporate Social Responsibility)
• Attending external events
• Advanced leadership programs
• Iamboundless program
• BLU & BrBLM program
• Product ownership trainings

• Good knowledge on prompt engineering - ChatGPT
• Good knowledge on AI tools exposure: make.ai, cal.ai, retell.ai, millis.ai, n8n.ai
• BroadGPT, VisualCode, NextGenAI
• Jenkins - CD/CI, GitHub
• JIRA, Selenium

• Ongoing Quality Enhancement and Defect Minimization
• Advancement in Product Excellence
• Establishing and Streamlining QA Processes
• Incorporating Automated Testing Solutions
• Recognition & Rewards: (VAIO Awards, ACE Awards, Product Knowledge Champion, Quarterly Achievements)

ICS-MARCOM, Marketing communications

Feb 2014 – Till Date

BSG (Brokerage Services Group) ICI IMPACT

July 2007 – Aug 2008

21 CENTURY NETWORK TEST FACTORY (21CNTF)

TRW Automotive Software (TRW-GER)