Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Bala Kiran P

Bala Kiran P

P2 - Senior Consultant - System Management
Bangalore

Summary

Overall 6+ Years of Experience which including MS Teams support Incident management and troubleshooting, Looking for Azure Projects as I have Strong knowledge on Azure Monitor tools, Azure Active Directory (Azure AD),Role-Based Access Management (RBAC),Azure Networking, Azure storages, Group Policy, Managing Users and Groups, Subscription and Governance, Virtual machine, MFA, Conditional Access, Azure Logs Analysis , Azure Backup and recovery , Azure Power shell, Azure CLI, Docker, Git, Kusto, ARM Templet, Kubernetes, Azure CICD Pipelines, YAML Review, , Installing SCCM MS Teams, Fiddler, ICM tool, MS Teams support calling/ meeting / desktop/ VM's/ Search/ files/ recordings.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

P2 - Senior Consultant - System Management

LTI Mindtree
03.2022 - Current
  • Working for Microsoft Teams Project
  • Ensuring that all the incoming incidents are triaged in the shift
  • Analysing Teams diagnostic logs, fiddler and Har traces before escalating the incident to engineering team.
  • Executing Kusto query to check the telemetry for errors and providing inputs to engineering team.
  • Using Jarvis and PSTN Edge tools for troubleshooting.
  • Escalating the customer issue to concerned engineering team and follow up till closure
  • Creating TSGs for better troubleshooting of repeated and new issues.
  • Performing Monthly Incident Analysis
  • Working on design change requests from customers and collaborate with respective program managers.
  • Fetching Power BI Report for Tracking DCR’s IcM’s
  • Performing problem management activity
  • Knowledge and experience on below Skills.
  • Creating CI-CD Pipelines Tasks and work items. Creating user stories and track the same. (Task, Bug, Design change request, Feature work item etc)
  • Create and configure VMs for Windows and Linux
  • Azure Monitor and troubleshoot
  • Manage role-based access control
  • Azure AD User and group, Managing roles and access control, Licensing.
  • Knowledge on Databricks and Data factory and Function App creation
  • Microsoft Entra ID and work on adding/Deleting new custom Roles under Roles and administrators
  • Creating and monitoring Service health
  • Azure Data Explorer Clusters creating Kusto queries for MS teams related.
  • ICM /Jira/ ITSM Ticketing tool
  • Manage Azure subscriptions
  • Manage resource groups
  • Implement and manage storage
  • Configure and manage virtual networks
  • Create and configure a Network Security Group
  • Azure Repos and use Git workflow
  • YAML
  • Kubernetes services
  • Microsoft Teams/ AD related issue/ Whitelisting of URL’s

Senior Global Infrastructure Engineer

Microland Limited
10.2019 - 03.2022
  • Worked on ITSM tool where we get multiple issues related to network Entity down, CPU usage high, Bad link detected, Vodafone call issues, Azure cloud whitelist issues. Handling BT devices and Cisco devices ex:2960,3560,93000, ASA 5500
  • Worked on Cloud Watch Monitoring tool for tracking AWS application health and resource use Etc..
  • Creating storage, data bricks, data factory and IAM roles assignments, ARM Templet
  • Provisioning of resource
  • Troubleshooting in Active Directory, Group Policy, Managing Users and Groups
  • Azure Monitor and troubleshoot
  • Preparing Use of WAN utilization report from different location, and tracing the VPN usages
  • Worked Under Cloud Infrastructure Services in AWS
  • Monitoring incidents during the change management activity over the network and communicate with the implementer regarding the impact over the network
  • Live SCCM and spectrum monitoring
  • Installing SCCM client through windows PowerShell on servers and workstations
  • Familiar with Windows and Linux Operating System. And taking backup for PO1 server
  • Physical layer troubleshooting for Bad link detected issue from different location (South Africa, Germany)
  • Ensure ITSM compliance for all incidents and service calls, Ensure SLA compliance for all incidents and service calls
  • Network troubleshooting (CHASSIS DOWN) where the alerts trigger when the site is down from HATFIELD location
  • Live network device monitoring via Spectrum tool and troubleshooting the same example (Device availability failed, PORT CHANNEL ISSUES, SNMP PROTOCOL ISSUE Device availability lost, STACK SWITCH ISSUES, SWITCH STACK MEMBER ADDED, SWITCH STACK MEMBER REMOVED, STACKPORT CHANGE HAS BEEN DETECTED, FRU removed alarms, BAD LINK DETECTED, LACP PORT BLOCKED
  • Worked on 3rd party Software reviewing by using Software portfolio and approving/rejecting the same

Network Migration Trainee

Mercedes Benz(R & D)
08.2018 - 10.2019
  • Worked on various networking issues
  • Cloud Watch Monitoring tool for tracking AWS application health and resource use
  • Troubleshooting network devices and fixing them
  • Live Windows Patch Monitoring from Cosyma tool
  • Worked on Jira Ticket to track the issues and to add troubleshoot steps.
  • Network Monitoring and server monitoring
  • Taking Backup of users data in Cosyma tool during Windows Migration.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

APSE Engineering College
Bengaluru, India
03-2018

Skills

  • MS Teams Support

  • Fiddler

  • Kusto query

  • Power Bi

  • IcM

  • Jarvis

  • DCR’s

  • Worktime in Azure Devops

  • Bug Tracking

  • Logs analysing

  • Azure portal

  • Azure DevOps

  • Power BI Report

  • Azure CLI

  • Azure Active Directory (Azure AD)

  • Windows AD

  • Role-Based Access Management (RBAC)

  • Azure networking

  • Azure Storage

  • IAM roles

  • Entra ID

  • User Administration - Windows and Linux

  • SSL Certificates

  • Cloud Watch

  • ICM

  • Jira

  • ITSM Ticketing tool

  • Linux

  • Docker

  • Git

  • Kusto

  • ARM Template

  • Kubernetes

  • IaaS

  • PaaS services on Azure

  • Azure CICD Pipelines

  • YAML

  • Networking

  • Azure logs Monitoring

  • DP Servers

  • Power BI Reports

  • KB Article Creation for Microsoft

Certification

Postgraduate Program In Cloud Computing, 1.5 years, 76%

Personal Information

Date of Birth: 01/28/96

Timeline

P2 - Senior Consultant - System Management

LTI Mindtree
03.2022 - Current

Senior Global Infrastructure Engineer

Microland Limited
10.2019 - 03.2022

Network Migration Trainee

Mercedes Benz(R & D)
08.2018 - 10.2019

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

APSE Engineering College

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