Bala Krishna Athmakuri
Hyderabad
Summary
I have 13+ years of experience and Demonstrated expertise in system administration, troubleshooting, system configuration, and technical support, with a strong focus on optimizing performance and ensuring client satisfaction. Experience in installation, configuration, upgrading, system hardening, performance tuning, monitoring and troubleshooting and supporting on Linux servers. Experience in the area of Linux, Backup and Restorations. Effectively negotiating with technical peers and customers to implement technical solutions. Good ability to work in team environment. Comfortable in interacting with people across hierarchical levels for smooth project execution. Good knowledge with ITIL process Like Incident management, Problem Management, Change Management, Configuration management. Knowledge on Cloud platform like AWS and Azure. Good knowledge in documentation which includes documenting ongoing work/migrations/ new implementations. Have the desire and capability of learning new Technologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Site Reliability Engineer
Service Now Software Development India Pvt Ltd
07.2023 - Current
- Manage the entire infrastructure and customer production/sub-production instances across ServiceNow, AWS and Azure cloud platforms, ensuring high availability and reliability.
- Contributed to the development of in-house tools like AaaS (Automation as a Service). These solutions automate manual tasks and enhance operational efficiency.
- AaaS is also integrated with our Alert Board, where we implemented logic to auto-resolve specific alerts, significantly reducing manual intervention and engineering effort.
Lead Administrator
Wipro Limited
12.2020 - 07.2023
- Completely working as a BAU support engineer, supporting multiple customers for their infrastructure as Linux, Cloud and VMware.
- Client Name: CITI Bank
Associate
JP Morgan Chase India Private Limited
06.2014 - 10.2020
- Working on US based project and providing remote support for their Infrastructure in various location over the globe.
- Providing support for their Web servers, Database servers and application servers hosted on Linux.
- Leading to Projects are OS patching, Firmware upgradations and EMC powerpath upgradations, Implementing Managing and troubleshooting High Availability environment with VCS.
Infra Engineer
Mphasis an HP Company
03.2012 - 06.2014
- Client Name: JP Morgan
Education
Bachelor of Engineering - Electronics and Communication
S.M.K.Fomra Inst
Skills
- Infrastructure automation
- Incident management
- Log analysis
- System monitoring
- Performance tuning
- Scripting languages
- Linux administration
- Technical expertise
Technologies
Redhat Linux 8, Redhat Linux 7, Redhat Linux 6, Windows, ServiceNow Cloud, AWS, Azure, NFS, Apache, NIS, FTP, DNS, Tomcat, Websphere, Weblogic, Veritas cluster services, Veritas volume manager, Mysql, Postgress, Oracle, DB2, Sybase
Projects Handled
- In ServiceNow, Manage the entire infrastructure and customer production/sub-production instances across ServiceNow, AWS and Azure cloud platforms, ensuring high availability and reliability. Contributed to the development of in-house tools like AaaS (Automation as a Service). These solutions automate manual tasks and enhance operational efficiency. AaaS is also integrated with our Alert Board, where we implemented logic to auto-resolve specific alerts, significantly reducing manual intervention and engineering effort.
- Wipro (Citi Bank) completely working as a BAU support engineer, supporting multiple customers for their infrastructure as Linux, Cloud and VMware.
- JP Morgan Chase: Working on US based project and providing remote support for their Infrastructure in various location over the globe. Providing support for their Web servers, Database servers and application servers hosted on Linux, Leading to Projects are OS patching, Firmware upgradations and EMC powerpath upgradations, Implementing Managing and troubleshooting High Availability environment with VCS.
Roles And Responsibilities
Managing all our cloud infrastructure running on RHEL and MySQL, Taking care of tasks and alerts for all customer environments, including production and sub-production., Working closely with partner teams and SREs from other regions to quickly resolve customer issues., Created and delivered Ansible playbooks using the Automation as a Service tool., Working as L2 production support engineer for Linux infrastructure (Servicenow+ITSM+ITPAM)., Handling Server down issues and participates in P1 outages., Monitoring Ticketing tools and resolving the issues within predefined SLA defined by the Client., Monitoring, Repairing and troubleshooting on Disk space, Swap Space, Memory and CPU issues., Configuration, administering, troubleshooting and Managing core services such as FTP and NFS., Network Configuration and troubleshooting for Linux servers., Disk group creation, file system creation and mounting in LVM., Resizing the volumes and increasing file system through LVM., Creation and Managing Users / Group accounts and set up a user's work environments., Responsible to create the files/directories and assign required access to the users., Adding & Maintaining Swap Spaces and Maintenance jobs by using crontab., Troubleshooting Linux File systems Corruption and Recovery of File systems., Configured open SSH (password & password less) for secure file transfer using SCP., Troubleshooting and configuring of Linux Ethernet bonding, creating of Ethernet aliases., Adjust the date and time with reference of DB server on all apps servers., Update the OS parameters and limit configuration for application users., Performing disk reclaim activity on all environments., Handling hardware related issues like fault detection, disk replacement, HBA, system board and other hardware replacements by coordinating with vendor (Dell, IBM and HP hardware)., Hands on experience in VCS and Monitoring and troubleshooting of service Groups in VCS., Troubleshooting starting problems of cluster nodes and all kind off VCS issues., Applied Patches on the different flavors of UNIX operating systems(kernel patching and security patching), Have in depth knowledge and experience in managing services and components running on the servers including web, database, mqm and clusters (DB and VCS)., Experience in troubleshooting issues during the implementation and post implementation (booting, operating system, application and performance related problems)., Firmware up gradation on DELL and HP hardware of Linux boxes., Proactively monitoring the Server's health and taking preventive or corrective action as required. Monitoring System Performance of Virtual memory, Swap, Disk utilization, CPU utilization., Package Management with RPM & YUM., Building ISO image with rpm packages and up gradation/Tuning of Kernel., Restoring server using rescue and fail-safe modes., Validate the customer new build servers as per the requirement., Working with Application teams and resolve any dependency packages or other issues on upgrade process., Plan and Implement the remediation using the change management process., Review the security vulnerabilities indentified by cyber using tools like qualys., Identifying the solution /process documentation for vulnerabilities reported in ITRC on Unix Infrastructure., Work with Cyber security team to improve the scan quality and ITRC break reporting., Represent the vulnerability data on different LOB interlock calls and with cyber Engineering/Cyber teams where ever required., Troubleshooting any issues during and after the implementation., Provide support and fix the vulnerabilities during the Regulatory PEN tests., Closely work with AD teams during the remediation and validations an all the environments.
Certification
Amazon Web Services solutions
Architect – Associate level.
Microsoft Certified – Azure
Fundamentals.
Timeline
Sr. Site Reliability Engineer
Service Now Software Development India Pvt Ltd
07.2023 - Current
Lead Administrator
Wipro Limited
12.2020 - 07.2023
Associate
JP Morgan Chase India Private Limited
06.2014 - 10.2020
Infra Engineer
Mphasis an HP Company
03.2012 - 06.2014
Bachelor of Engineering - Electronics and Communication
S.M.K.Fomra Inst
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