BALA SUBI NETHA
Project Coordinator & MIS Executive
Chennai
Summary
Project Coordinator & MIS Executive with experience in Service Delivery & Management, telecom operations, and customer issue resolution. Skilled in Salesforce (SFDC), JIRA, Advanced Excel, and MIS reporting, with strong abilities in stakeholder coordination and SLA tracking.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Project Coordinator & MIS Executive
TATA Communications Limited
04.2025 - Current
- Supported the Service Delivery & Management team by coordinating with CSM, Sales, and Technical teams to resolve customer and service-related issues.
- Raised, monitored, and closed JIRA tickets, ensuring SLA adherence and timely issue resolution.
- Managed case tracking and status updates in Salesforce (SFDC) to maintain service transparency.
- Prepared monthly MIS and performance reports using Advanced Excel and PowerPoint for management review.
- Ensured data accuracy, reporting consistency, and effective stakeholder communication across teams.
Robotics Instructor
Inganam STEM Center
08.2023 - 10.2024
- Delivered STEM and robotics training using hands-on, project-based learning, teaching students to program robots to perform movements and tasks.
- Mentored students in robotics concepts, coding logic, and technology competitions, integrating science and engineering principles.
Frontend Developer Trainee
Yenmin Labs & Communications
08.2022 - 02.2023
- Built responsive UI pages during frontend development training using HTML, CSS, JavaScript, and Bootstrap.
- Gained practical exposure to frontend development concepts, UI design principles, and basic testing/optimization techniques.
Education
HSC & SSLC -
Balakrishna Matriculation Higher Secondary School
05-2015
B.Ed - Physical Science
VET College of Education
05-2022
B.E - Computer Science Engineering
Rajas Institute of Technology
05-2019
Skills
Project Coordination & Tracking
Accomplishments
- State Level Participant – Javelin Throw
- 1st Prize – Javelin Throw, South Tamil Nadu Athletic Meet
- 2nd Prize – Shot Put, South Tamil Nadu Athletic Meet
- 3rd Prize – Art Contest, National Level
Timeline
Project Coordinator & MIS Executive
TATA Communications Limited
04.2025 - Current
Robotics Instructor
Inganam STEM Center
08.2023 - 10.2024
Frontend Developer Trainee
Yenmin Labs & Communications
08.2022 - 02.2023
HSC & SSLC -
Balakrishna Matriculation Higher Secondary School
B.Ed - Physical Science
VET College of Education
B.E - Computer Science Engineering
Rajas Institute of Technology