Balachandar B
Chennai
Summary
Highly organized and detail-oriented professional with 13 years of experience, including over 9 years as an Identity & Access Management Specialist. Proven expertise in implementing and managing SailPoint IIQ solutions. Skilled in access governance, compliance, role management, and application onboarding, with a strong track record of enhancing security protocols and optimizing user access processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Consultant
ITC Infotech India Pvt Ltd.,
Bengaluru
03.2022 - Current
- Involved in deploying Identity Access Management, LDAP Directories
- Provisioning and Identity Workflows, Access Management, RBAC (Role-Based Access Control), Security Infrastructure Design, Authentication and Authorization advancements, and in addition custom-fabricated security and innovation system
- Experienced in IAM (Identity and Access Management) development, testing, integration and implementation using SAILPOINT IIQ
- On-boarded Authoritative and Non-Authoritative Application in SailPoint, defining and modifying the provisioning form using Provisioning Policy
- Installing SailPoint, done patching, configured, and performed troubleshooting for IAM solutions and systems to facilitate - User Life-Cycle Management, Identity and Access Governance, Automated Provisioning, Privileged Account Management, Performance maintenance task
- Provisioned and granted user access using roles, groups, population, role mining and scoping
- Centralized Identity data and leverage one model for Policy, Risk, and Roles across all IAM processes
- Participated in SailPoint deployment activities like - Connector Configuration, Custom Rule Development
- Configured and Deployed SailPoint IIQ Connectors, Aggregation, ID refresh, Schedule Tasks, Correlation for various target systems
- On boarded flat file applications like HR-Employees
- Worked on leading IAM concepts such as Privileged Access, Segregation of Duty and Role Based Access Control (RBAC)
- Implemented and Customized Manage Access and Manage Identity modules as per requirements in SailPoint IIQ
- Added and Modified extended attribute in Identity Schema
- Implemented Identity Governance and Administration (IGA) for aggregating application and system data for access certification
- Supported Identity Lifecycle Management and user provisioning/de-provisioning
- Providing the entitlement in identity IQ as requested in service now
- Supported the implementation and maintenance of SailPoint IdentityIQ, with an emphasis on access request workflows and approvals
- Conducted thorough access reviews and certifications to ensure compliance with internal regulations
- Follow up on status of various certification types like entitlement owner, manger, application owner etc
- Performed troubleshooting and resolved IAM-related issues, ensuring minimal downtime and disruption
- Delivered user training sessions and created documentation to support IAM processes and procedures
- IAM Tools: SailPoint IdentityIQ
- Ticketing Tools: JIRA, ServiceNow.
Senior Associate
Cognizant Technologies Solutions
Chennai
07.2015 - 03.2022
- Supported the implementation and maintenance of SailPoint IdentityIQ, with an emphasis on access request workflows and approvals
- On-boarded application in SailPoint using various connectors and defining and modifying the provisioning form using Provisioning Policy
- Configured and Deployed SailPoint IIQ Connectors, Aggregation, ID refresh, Schedule Tasks, Correlation for various target systems
- Adding and Modifying extended attribute in Identity Schema
- Conducted thorough access reviews and certifications to ensure compliance with internal regulations
- Supported the IT security team in developing and enforcing security policies and procedures
- Participated in security audits and compliance reviews, ensuring adherence to industry standards
- IAM Tools: SailPoint IdentityIQ
- Ticketing Tools: JIRA, ServiceNow
Product Support Agent
Symantec Software & Services India Pvt. Ltd.,
Chennai
11.2013 - 07.2015
- Resolving technical issues for Norton Consumer Products.
- Responding to the security incidents and identifying the solutions as a point of contact person.
- Sustain and maintain the level of security and review the systems based on requirements.
- Identify and address the vulnerabilities on the computers and apply the solutions with the best practice.
- Taking remote access of customer's computer to fix the issue with their security software.
- Removing infections, malware, and adware manually.
- Updating Windows service pack to make it compatible with the security software.
- Placing a new order, renewing the existing subscription, and dealing with the customers' billing issue.
- Processing refund for customers who want to discontinue the subscription.
- Ensure FCR (First Call Resolution), Csats, NPS (Net Promoter Score), and other primary metrics are maintained as per company-defined SLAs.
Application Engineer
CSS Corp Pvt Ltd.,
Chennai
02.2011 - 08.2013
- Providing technical assistance for TREND net wired and wireless routers, access points, Gaming Adapters, Media Bridges, IP Cameras, Print Server and wireless range Extenders, manageable and unmanageable switches and etc.
- Mentoring team members to assist them in troubleshooting and solving moderately complex problems.
- Handling escalation calls in routers, access points, IP cameras, print servers, switches, and all specialty products.
- Securing wireless networks involving multiple Access Points using WEP and WPA Encryption technologies.
- Ensure FCR (First Call Resolution), AHT (Average Call Handling Time), Csats, and other primary metrics are maintained as per client-defined SLAs..
- Has been performing the roles of L2 for the past year, which includes taking escalation calls (issues that L1 agents are unable to resolve), managing the call flow in the absence of team leaders, and assisting new techs on the floor.
Education
BCA - Computer Applications
Vellore Institue of Technology
Vellore04-2004
Skills
- Sailpoint
- Identity and Access Management (IAM)
- IdentityIQ
- Application Onboarding
- User Provisioning
- Role-Based Access Control (RBAC)
- Security Policies
- Lifecycle Management
- User Access Management
- Incident Management
- Change Management
- ITIL Certified
- Strong analytical and problem solving skills
- Excellent communication,leadership, and team-building skills
Languages
- English
- Telugu
- Tamil
Certification
- ITIL® 3 Foundation Certificate in IT
Service Management - 2016 - ITIL® 4 Foundation Certificate in IT
Service Management
2023
Accomplishments
Cognizant Technology Solutions
- Service Delivery – Management award in 2020 for saving the cost for Customer and for managing the Team to achieve the target for the year.
- Top Innovators of CIS award in 2020
- Above and Beyond in 2016
Symantec Software & Services India Pvt. Ltd
- Customer Hero Award for the Month of July and August 2014
CSS Corp Pvt Ltd
- Performance award for the services and initiatives taken in the project.
- Performer Award for Quality provide in the Project for 2011-2012 and 2012-2013
- Praise Reward Programme for supporting the team and handling the Escalations for the year 2012
Timeline
Lead Consultant
ITC Infotech India Pvt Ltd.,
03.2022 - Current
Senior Associate
Cognizant Technologies Solutions
07.2015 - 03.2022
Product Support Agent
Symantec Software & Services India Pvt. Ltd.,
11.2013 - 07.2015
Application Engineer
CSS Corp Pvt Ltd.,
02.2011 - 08.2013
- ITIL® 3 Foundation Certificate in IT
Service Management - 2016 - ITIL® 4 Foundation Certificate in IT
Service Management
2023
BCA - Computer Applications
Vellore Institue of Technology
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