BALACHANDER B D
CHENNAI
Summary
Highly motivated and results-oriented Retail Store Manager with over 8 years of experience at TITAN COMPANY LTD. Proven ability to cultivate strong customer relationships, increase sales revenue, and provide exceptional customer service. Skilled in sales presentations, product knowledge, upselling and cross-selling, merchandising and display, inventory management, and CRM software. Seeking a challenging role where I can leverage my expertise to contribute to the growth and success of a dynamic organization.
Overview
8
8
years of professional experience
Work History
RETAIL STORE MANAGER
TITAN WORLD & FASTRACK
CHENNAI
10.2022 - Current
- Managed end-to-end store operations, including sales, staffing, inventory, and customer experience for high-traffic retail outlet.
- Consistently exceeded monthly sales targets, achieving year-on-year revenue growth.
- Led and mentored team of 10+ retail associates, enhancing productivity while reducing attrition through training initiatives.
- Analyzed sales reports to identify trends, improving conversion rates with targeted upselling strategies.
- Optimized inventory planning, reducing stock aging to below 20% and minimizing shrinkage by zero percent.
- Ensured compliance with visual merchandising standards and operational SOPs, elevating in-store customer experience scores.
- Strengthened customer relationships through CRM practices, increasing repeat customer rate and average transaction value.
RETAIL STORE INCHARGE
FASTRACK VR CHENNAI
CHENNAI
04.2019 - 10.2022
- Managed end-to-end operations of a watch retail store, ensuring smooth daily functioning and SOP compliance
- Achieved sales targets through effective watch sales, upselling premium models, and personalized customer service
- Supervised and trained sales staff, monitored performance, and maintained high service standards
- Handled inventory control of high-value watches, including serial number tracking, audits, and shrinkage control
- Managed POS billing, cash handling, digital payments, and daily sales reconciliation
- Coordinated after-sales service, warranty claims, and repairs with authorized service centers
RETAIL SALES ASSOCIATE
TITAN WORLD & FASTRACK
CHENNAI
08.2017 - 04.2019
- Provided personalized customer service through analysis of preferences and product recommendations.
- Consistently achieved individual sales targets, enhancing overall store performance.
- Assisted with visual merchandising and inventory audits, ensuring accurate stock levels.
- Supported daily operations while maintaining billing accuracy and resolving customer issues.
- Conducted training sessions on product knowledge and sales techniques for new employees, boosting team effectiveness.
Education
MBA - FINANCE AND MARKETING
SAVEETHA ENGINEERING COLLEGE
CHENNAI, INDIA07.2017
Bachelor of Computer Applications -
D.G VAISHAV COLLEGE
CHENNAI, INDIA07.2014
Skills
- Retail operations management
- Sales growth and revenue
- Team leadership and training
- Inventory control
- Visual merchandising
- Customer relationship management
- Performance analysis
- Store profitability
Accomplishments
Best Store Manager of the Year 2023 - Recognized for outstanding performance in process improvement, product management, and customer service excellence.
Timeline
RETAIL STORE MANAGER
TITAN WORLD & FASTRACK
10.2022 - Current
RETAIL STORE INCHARGE
FASTRACK VR CHENNAI
04.2019 - 10.2022
RETAIL SALES ASSOCIATE
TITAN WORLD & FASTRACK
08.2017 - 04.2019
MBA - FINANCE AND MARKETING
SAVEETHA ENGINEERING COLLEGE
Bachelor of Computer Applications -
D.G VAISHAV COLLEGE