Summary
Overview
Work History
Education
Languages
Alternative Contact Number
Personal Information
Languages
Timeline
Generic
Balachander R

Balachander R

Chennai

Summary

Goal-driven Operations Supervisor with more than 9 years of progressive experience in MIS Operations, Logistics, Customer support . Exceptional business acumen, administrative strengths abilities.

Overview

10
10
years of professional experience

Work History

Senior Officer MIS

THG Publishing Private Limited (THE HINDU)
Chennai
01.2023 - Current
  • Compile and document daily sales and delivery reports.
  • Established and update management reports, including monthly, quarterly, and annual summaries.
  • Implemented Digitization process and manage documents and forms submitted by agents, tracking receipt of mandatory documents.
  • Create MIS documentation to streamline operations and simplify system maintenance.
  • Manage special publication books, stock tracking, and assist in order preparation.
  • Develop proposals and presentations for both internal and external audiences.
  • Review and analyze reports, records, and directives to gather necessary data for departmental planning activities.

Subject Matter Expert

LYNKS Logistics Limited
Chennai
10.2015 - 12.2022
  • Provided expert advice regarding best processes and practices throughout Fleet management, tracking and positioning of trucks across city Recommended appropriate technical approach to Warehouse teams based on business needs and budgets Skillfully stepped in on-demand to solve detailed and technical problems with Internal tools and apps through troubleshooting and fault-finding
  • Directed and coordinated work completed by junior consultants and other consultants Guided teams in product merchandising and inventory management
  • Managed complaints with calm, clear communication, and problem- solving.

Call Centre Executive

Noni Biotech Pvt Ltd
06.2014 - 09.2015
  • Increased customer satisfaction by offering friendly, helpful and informative customer service
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target Maintained detailed product knowledge to advise customers competently and expertly
  • Attended regular training to keep up to date on product changes, promotions, and best-selling items
  • Redirected questions and concerns toward beneficial aspects of available offerings.

Process Associate

Justdial limited
07.2013 - 01.2014
  • Maintained detailed product knowledge to advise customers competently and expertly
  • Converted warm leads to customer status on monthly basis
  • Attended regular training to keep up to date on product changes, promotions, and best-selling items
  • Established appointments for field sales representatives to visit prospective customer locations.

Education

B.Tech - Computer Science

PRIST University
Tanjore, TN
03.2012

Computer Science -

Chinmaya Vidyalaya
Chennai, TN
03.2008

LANGUAGES | English -

SSLCPKN Matriculation School
Madurai, TN
03.2006

Languages

English, Hindi, Tamil

Alternative Contact Number

+91 9159865399

Personal Information

  • Date of Birth: 02/28/1989
  • Father's Name: V. Ramachandran iyer
  • Mother's Name: R. Kalyani
  • Spouse's Name: Saipriya Krishnamoorthi
  • Marital Status: Married

Languages

Tamil
Upper intermediate (B2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)

Timeline

Senior Officer MIS

THG Publishing Private Limited (THE HINDU)
01.2023 - Current

Subject Matter Expert

LYNKS Logistics Limited
10.2015 - 12.2022

Call Centre Executive

Noni Biotech Pvt Ltd
06.2014 - 09.2015

Process Associate

Justdial limited
07.2013 - 01.2014

B.Tech - Computer Science

PRIST University

Computer Science -

Chinmaya Vidyalaya

LANGUAGES | English -

SSLCPKN Matriculation School

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Balachander R