Balachander R
Chennai
Summary
Goal-driven Operations Supervisor with more than 9 years of progressive experience in MIS Operations, Logistics, Customer support . Exceptional business acumen, administrative strengths abilities.
Overview
10
10
years of professional experience
Work History
Senior Officer MIS
THG Publishing Private Limited (THE HINDU)
Chennai
01.2023 - Current
- Compile and document daily sales and delivery reports.
- Established and update management reports, including monthly, quarterly, and annual summaries.
- Implemented Digitization process and manage documents and forms submitted by agents, tracking receipt of mandatory documents.
- Create MIS documentation to streamline operations and simplify system maintenance.
- Manage special publication books, stock tracking, and assist in order preparation.
- Develop proposals and presentations for both internal and external audiences.
- Review and analyze reports, records, and directives to gather necessary data for departmental planning activities.
Subject Matter Expert
LYNKS Logistics Limited
Chennai
10.2015 - 12.2022
- Provided expert advice regarding best processes and practices throughout Fleet management, tracking and positioning of trucks across city Recommended appropriate technical approach to Warehouse teams based on business needs and budgets Skillfully stepped in on-demand to solve detailed and technical problems with Internal tools and apps through troubleshooting and fault-finding
- Directed and coordinated work completed by junior consultants and other consultants Guided teams in product merchandising and inventory management
- Managed complaints with calm, clear communication, and problem- solving.
Call Centre Executive
Noni Biotech Pvt Ltd
06.2014 - 09.2015
- Increased customer satisfaction by offering friendly, helpful and informative customer service
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target Maintained detailed product knowledge to advise customers competently and expertly
- Attended regular training to keep up to date on product changes, promotions, and best-selling items
- Redirected questions and concerns toward beneficial aspects of available offerings.
Process Associate
Justdial limited
07.2013 - 01.2014
- Maintained detailed product knowledge to advise customers competently and expertly
- Converted warm leads to customer status on monthly basis
- Attended regular training to keep up to date on product changes, promotions, and best-selling items
- Established appointments for field sales representatives to visit prospective customer locations.
Education
B.Tech - Computer Science
PRIST University
Tanjore, TN03.2012
Computer Science -
Chinmaya Vidyalaya
Chennai, TN03.2008
LANGUAGES | English -
SSLCPKN Matriculation School
Madurai, TN03.2006
Languages
English, Hindi, Tamil
Alternative Contact Number
+91 9159865399
Personal Information
- Date of Birth: 02/28/1989
- Father's Name: V. Ramachandran iyer
- Mother's Name: R. Kalyani
- Spouse's Name: Saipriya Krishnamoorthi
- Marital Status: Married
Languages
Tamil
Upper intermediate (B2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Senior Officer MIS
THG Publishing Private Limited (THE HINDU)
01.2023 - Current
Subject Matter Expert
LYNKS Logistics Limited
10.2015 - 12.2022
Call Centre Executive
Noni Biotech Pvt Ltd
06.2014 - 09.2015
Process Associate
Justdial limited
07.2013 - 01.2014
B.Tech - Computer Science
PRIST University
Computer Science -
Chinmaya Vidyalaya
LANGUAGES | English -
SSLCPKN Matriculation School
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