DEVARAJA. V
BANGALORE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Officer ( Pricing, Accounts &MIS )
JSW CEMENT
Bangalore South Karnataka, Karnataka
06.2022 - Current
- Carefully monitored market trends to ascertain best pricing for company's products.
- Coordinated with marketing to develop branding and promotional strategies.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Monitored industry trends and adjusted prices accordingly.
- Provided technical support to sales staff regarding product pricing structures.
Team Lead in JPB Reliance Retail Ltd
Reliance Retail Ltd.
Bangalore, Karnataka
12.2020 - 06.2022
- Supervised branch operations and made continuous improvements in each area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Senior Service Delivery Manager
KOTAK MAHINDRA PVT LTD.
Bangalore , Karanataka
10.2018 - 12.2020
- Manage Daily activities and marketing operational activities and Assign tasks and monitoring the performance.
- Ensure smooth functioning of the Back end & branch operations.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
MBA - Finance And Marketing
Bangalore University
Surana College Bachelor of Commerce - Accounts
Bangalore University
First Grade College Skills
- Negotiation Skills
- Knowledge ppt, XL & Word
- Data analysis
- Pricing analysis
- Relationship Building
- Market Analysis
- Retail Marketing
- Competitor Analysis
Languages
- Kannada
- English
- Hindi
Certification
- [Digital marketing certificate on social media marketing agency ]
- [ Business analytics], [Simplilearn] - [1 Month]
- [Business analysis with basics], [Simplilearn - [4 week]]
- [Digital strategy & Brand marketing]
Additional Information
Achievements & Recognition:
- Employee of the Month( JAN2022)RIL LTD.
- Successfully trained 4New employee Enabling them to contribute to the team at an early stage.
- Developed relationships with 110 new clients and typically exceeded sales goals by 10%.
- Closed average 26 accounts sales per day in outbound marketing.
Languages
English
Proficient
C2
Kannada
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Senior Officer ( Pricing, Accounts &MIS )
JSW CEMENT
06.2022 - Current
Team Lead in JPB Reliance Retail Ltd
Reliance Retail Ltd.
12.2020 - 06.2022
Senior Service Delivery Manager
KOTAK MAHINDRA PVT LTD.
10.2018 - 12.2020
MBA - Finance And Marketing
Bangalore University
Bachelor of Commerce - Accounts
Bangalore University
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