BALAGURUNATHAN B.
Cuddalore, Tamil Nadu
Summary
With 3.5 years of WalkMe development and DAP Implementation experience , I'm driven to create effective digital adoption solutions. I am excited about the possibility of bringing my expertise in building WalkMe elements and DAP Implementation, along with my proficiency in industry-standard design tools, to your team. Working in a collaborative and innovative environment like where I believe I can truly thrive and contribute significantly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Engineer
TCS- Tata Consultancy Services
Chennai
06.2022 - Current
- Have experience to develop high-quality WalkMe solutions focused on driving customer success and enablement, as well as increase overall product adoption on multiple external-facing platforms
- Converting complex product information into clear, concise, and easy-to-understand user interface text, Smart tips, in-app guided Smart walk-thru, and other WalkMe solutions
- Designed, built, and deployed WalkMe across multiple platforms enhancing user engagement and efficiency
- Also working with stakeholders to ensure the content is correct, accurate and relevant
- Collaborate with stakeholders to define the strategy and requirement for implementing WalkMe for multiplatform products
- Monitor and resolve the reported issues and bugs
- Have experience to validate all WalkMe solutions, handling UAT and regression testing for project release
- Gather and apply customer feedback to improve usability of WalkMe
- Analyze usage metrics to help prioritize that are most valuable to the user
- Collaborate with designers and technical writers to maintain style guides, content standards and document WalkMe processes and guidelines
- Have the experience to use HTML, CSS, and JavaScript in the development phase
- Also having experience to utilize JQuery in the development
- Having experience in WalkMe shield and Behavior Based Segmentation
- Created multiple test run for UI automation testing using WalkMe Shield
- Have experience to understand all the Web applications, Banking Services, SAP, and Product based websites
Assistant System Engineer
TCS- Tata Consultancy Services
Chennai
06.2021 - 06.2022
- Developed all WalkMe solutions for digital learning
- Used all WalkMe elements to the entire development phase(Split Conditions, Error Handling, Segmentation, Launcher, Goals, CSV Integration and Insights...)
- Collaborate with SMEs from product development team to write and develop training-based SWT's
- Build and maintain working relationships with the product team to highlight upcoming changes that may impact existing or future Smart Walk-thru's
- Ensure that all WalkMe solutions make valuable impact by tracking goals and achievements of users
- Having experience on handling the menu organizer and also having experience to publish and archive the developed WalkMe element as per the requirement
- Used all WalkMe elements to the entire development phase(Split Conditions, Error Handling, Segmentation, Launcher, Goals, CSV Integration and Insights...)
Education
B.Tech - Electrical and Electronics Engineering
VIT University
Vellore05.2021
Skills
- Digital Adoption Platform
- WalkMe
- WalkMe Shield
- Whatfix
- CSS
- HTML
- jQuery
- Solution Design Document
- Segmentation
- Regression Testing
- Digital Transformation
- Articulate Storyline 360
- Adobe captivate
Projects
- SIEMENS and Ferring (06/2021 - 08/2021)
- Designed and developed WBT's and online assessments using rapid authoring tool- Adobe Captivate. - SKYGUIDE (07/2021 - 11/2021)
- Developed simulations using Screen Capture Method in Storyline 360
- Designed and developed WBT's, online assessments and gamified courses using rapid authoring tools - Articulate Storyline 360, Adobe Captivate
- Developed short nano videos using storyline 360 - CVS Health Care (01/2022 - 11/2023)
- Worked as a WalkMe developer for Stibo MDM applications.
- Have developed guided SWT's and resources for the Stibo user to enhance the application.
- Roles involves designing the WalkMe layout, developing the WalkMe solutions and deployment activities. - Infineon Technologies (12/2023 - 01/2025)
- Worked as solution architect to provide digital solutions for Windchill and Thingworx applications.
- Creating effective walk-thru's, shuttles, Smart Tips and Automation Workflows.
- Conducting regression testing during every major release and fixing the impacted items due to application release.
Certification
- Digital Adoption Technical Training, Self Study, This course provides technical solutions building and planning for the Walkme tool.
- Certified WalkMe Builder Level 1, 07/24 - 07/26
- Certified DAP Delivery Engineer Exam
Timeline
System Engineer
TCS- Tata Consultancy Services
06.2022 - Current
Assistant System Engineer
TCS- Tata Consultancy Services
06.2021 - 06.2022
B.Tech - Electrical and Electronics Engineering
VIT University
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