Balaji Anandhakrishnan
Chennai
Summary
- Senior Business Analyst with 19+ years of experience in Corporate Banking/Financial Services Industry, offering a blend of onsite and offshore expertise.
- Specialized in Core Banking project delivery and support across diverse global regions.
- Proficient in Oracle Flexcube Core/Corporate Banking modules, covering Fund Transfer & Payments, Collections, SWIFT, Trade Finance, Treasury, and Core functionalities.
- Extensive experience interfacing Bank-wide systems, integrating with platforms like SWIFT Alliance, MUREX, etc.
- Skilled in product presentation, configuration, and implementation of Flexcube modules, including FT, MM, FX, and CL.
- Strong programming background in PL/SQL, including analysis, design, and implementation of business applications.
- Conducted training sessions for business and Operations teams on Flexcube modules.
- Proven expertise in Disaster Recovery, Banking Technology Audit, Service Desk, and Incident Management as a production support lead.
- Recognized with I-appreciate awards from ORACLE, Extra Mile, Excellence SPOT Award from MASHREQ.
- Onsite project experience, managing Banking Corporate clients across Europe, Middle East, Asia Pacific, and Africa.
- Proficient in SDLC process modeling, Business Requirements & Functional Specification document preparation, and reviewing/signing off on FSD & SRD.
- Expert in Oracle PL/SQL code development, debugging, and execution of test cases during SIT/UAT and Regression phases.
- Accomplished in Flexcube Corporate implementation, upgradation, and leading production support teams.
- Demonstrated ability to motivate and collaborate effectively across diverse cultures, with strong communication skills in client interactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Business Analyst/Technical Manager
HCL Technologies
12.2021 - Current
- Worked on Flexcube projects at Citibank in EMEA regions
- Conducted business requirement studies and collaborated with Solution Architects
- Designed solution approaches with pros and cons for stakeholder approval
- Created user stories and tracked projects in JIRA using Kanban Board
- Coordinated with the OFSS development team through scheduled and ad hoc meetings
- Successfully completed AFAQ payment automation project for Bahrain, earning client appreciation
- Managed epics, including decommissioning Greece Local application and automating MT101/103
- Implemented duplicate screening for SEPA payments and enhanced Single touch PW queues
- Decommissioned Greece FT Repair screen while improving the STP rate
- Coordinated with project management, application development, and testing teams
- Demonstrated a track record of successful project completions and client recognition
Project Lead and Business Analyst /Flexcube Corporate SME
YES Bank
02.2017 - 12.2021
- Main support analyst for Flexcube Corporate's corporate application support team, serving as the single point of contact for senior management.
- Integral member of the Business Solution Group, conducting meetings with businesses to gather requirements, demonstrate new functionality, and discuss system solutions.
- Managed the testing team, providing technical and functional guidance, finalizing test cases, and facilitating User Acceptance Testing (UAT).
- Guided the Application Management Group (AMG) in configuring application alerts at all layers to ensure zero incidents and downtime.
- Collaborated closely with Flexcube upstream and downstream application teams (Trade on Net, NOTIVA, ADLRS, Oracle GL), offering comprehensive technical and functional support for required changes.
- Supported Data extraction and Reporting teams using SQL knowledge and Flexcube metadata architecture for detailed data analysis, reports, and ad-hoc data requests.
- Handled Audit team responsibilities, ensuring compliance with zero findings.
- Contributed to projects such as Partial Refund of Purchase bills, SWIFT 2018 implementation, FT/LC/BC API implementation, Replication of Core reports to Data mart, Automation of removal of EOD blocker, and Data purging of the Financial transactions table exceeding 8 TB.
Technical Lead
Core Cluster Mashreq Global Services
09.2014 - 02.2017
- Team Lead/Oracle Flexcube SME at Mashreq Global Services (MGS), managing end-to-end technical services for MASHREQ, a major UAE corporate bank.
- Provided technical and functional support for Flexcube, including core parameterization on production.
- Proactively conducted regression testing for Change projects like ELCM and enhancements across all modules.
- Managed the Vendor testing team, prioritizing fixes based on business criticality and ensuring high testing quality.
- Oversaw interactions with the product Vendor, ensuring smooth delivery of changes and overseeing business-as-usual (BAU) processes.
- Engaged in effective vendor management through frequent review meetings, detailed RCA document assessments, and monthly reports on solution quality.
- Contributed to product stability by proactively identifying and resolving defects.
- Handled internal audits, providing necessary details and defining Standard Operating Procedure (SOP) documents based on previous audit insights.
- Played a crucial role in improving technical services and support for Mashreq.
Product Support Manager/ Senior Technical Analyst
Oracle Financial Services Software Ltd
10.2005 - 09.2014
- Customer Engagement/SPC for a major Brazilian bank, overseeing a team of 4 for end-to-end Flexcube support.
- Led Flexcube implementation and support for Europe and China branches, collaborating with onsite and Solution Engineering teams.
- Deputed as FCUBS Team Lead in OFSS, London, for a 2-year period.
- Contributed to the Banco De Brazil Fresh Implementation Project with Multi-Country Rollout.
- Managed Relationship Manager and Site SPC responsibilities for key European banks (RABO bank, UBS, FBN).
- Played a role in developing customization changes for European Regulatory reports.
- Worked on bug fixes, including PLSQL code changes, RAD tool, screen-level customization, and performance tuning of EOD batches and online transactions.
- Managed onsite and offshore assignments as Flexcube SME Global Support and Delivery lead for the Africa region.
- Implemented major performance tuning at Credit Agricole in Egypt, reducing batch timings from 12 to 5 hours.
- Implemented PDE changes at State Bank of Mauritius and provided support to Union Bank of Nigeria, DBL, and Access Bank for one year.
- Handled online issues in various Flexcube modules, performed PL/SQL and Java code debugging, and contributed to problem resolution until day closure.
Senior Software Engineer
HTMT
10.2004 - 07.2005
Programmer Analyst Trainee
Canbank Computer Services Ltd
04.2003 - 10.2004
Education
MBA - SYSTEMS AND FINANCE
SASTRA University
Tanjore, Tamil Nadu06.2002
Bachelor of Commerce - Commerce And Accountancy
AVVM Sri Pushpam College
Bharathidasan University, Tanjore04.2000
Skills
- Flexcube Payment modules and SWIFT message flow
- Flexcube Treasury Modules Banking Technology Audit Application / Software Requirement Specifications Multi-site experience
- Problem-solving
- Vendor Management
- Business requirement Analysis and writing User Stories
- Solution Design and review
- User training
- Alert configuration and Trend presentation
- Oracle PL/SQL code development and debugging
- Application Management BAU and handling escalations
- Team Management
- Forms/Reports 9i
- CSPO certified
Certification
- Scrum Alliance CSPO certified.
- ACE Product management
Timeline
Lead Business Analyst/Technical Manager
HCL Technologies
12.2021 - Current
Project Lead and Business Analyst /Flexcube Corporate SME
YES Bank
02.2017 - 12.2021
Technical Lead
Core Cluster Mashreq Global Services
09.2014 - 02.2017
Product Support Manager/ Senior Technical Analyst
Oracle Financial Services Software Ltd
10.2005 - 09.2014
Senior Software Engineer
HTMT
10.2004 - 07.2005
Programmer Analyst Trainee
Canbank Computer Services Ltd
04.2003 - 10.2004
MBA - SYSTEMS AND FINANCE
SASTRA University
Bachelor of Commerce - Commerce And Accountancy
AVVM Sri Pushpam College
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