Balaji Bodagala
Kadapa
Summary
Experienced Cloud Support Engineer proficient in managing complex cloud systems. Skilled in diagnosing and resolving technical issues, implementing cloud strategies, and optimizing network performance to maximize efficiency for customers. Demonstrated success in enhancing cloud infrastructure security and operational efficiency. Effective communicator known for collaborating with cross-functional teams to achieve common goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer II
AWS
Hyderabad
04.2022 - Current
- Working with Support escalations for different AWS security Services and POC for the IAM service in our team.
- Contributed to Hire 60+ interviews and Trained 20+ engineers to onboard engineers to AWS Security services.
- POC for "AWS PS IND Infra Cost Reduction" Project for HYD site.The purpose of this Effort is to come up with the Cost Reduction methods at Site level to reduce the Infra Spend.
- Working with High Severity cases and guide customers with to overcome production issues.
- Mentored 10+ engineers including cross site engineers to achieve SME in IAM service.
- Engage with customers to review their environment and provide custom authentication solutions as per customer needs with the help of IAM, AWS SSO and known SAML Identity Providers.
- Planned and delivered 3 boot camp sessions for IAM service across all the sites in Premium Support.
- Recognized as the “Lead Technical Interviewer” and “Grad Bar Raiser” for my contributions to the hiring drives.
Cloud Support Engineer
AWS
Hyderabad
03.2020 - 03.2022
- Working with Enterprise customers solving complex issues involving Security in the Cloud.
- Provided automated solutions involving Lambda, CloudFormation, Config, SNS, SecretsManager and CloudWatch services.
- Provided cost effective production grade solutions to customers and helped them reduce the costs.
- Provided Complete Identity and access management solutions to facilitate enterprise authentication and authorization
- Helped customers in developing the DDOS resilient architectures following AWS best practices
- Validated Customer environments against the security best practices during customer engagement sessions
- Part of VOTE Team for couple of year from 2020-2022 where contributed to team building and management.
Associate Consultant
Capgemini
Mumbai
12.2016 - 02.2020
- Helped with Identity migration to Cloud by federating on-premise users to Cloud and grant granular access to AWS services.
- Managing and troubleshoot the issues related to the AD users federation.
- Managing the Certificates for the client domain using the ACM and third party vendors.
- Managing On-premise physical servers and Vmware virtual servers for the clients in total 50+ locations worldwide.
- Maintaining and Administrating a SCCM tool . Creating the packages for different application and deploying the applications to the client machines across the world.
- Maintaining the inventory through the SCCM with support of SQL.
- Managing the network licensing for 20+ applications for the clients.
- Deploying and Managing the patching for the servers using the SCCM tool.
Education
Bachelor's - ECE
Lovely Professional University
Jalandhar, PB2016
Board of Intermediate Education - Mathematics, Physics and Chemistry
Narayana Junior College
Kadapa2012
Skills
- Cloud Security
- Identity Management
- Audit and Automate
- Programming Languages: Python 3, C, SQL
- Cloud computing: AWS, boto3, Terraform
- Database: SQL server
Certification
- AWS Certified Security Specialty
- AWS Certified Solutions Architect – Associat
Accomplishments
- Superstar Award (Q1 and Q4 2021), Torch barrier Award (Q1 2022), Wise Guru Award (Q4 2022 and Q1 2023), MVP (Q2 2024), Customer hero award ( Q3 2018 in Capgemini)
Timeline
Cloud Support Engineer II
AWS
04.2022 - Current
Cloud Support Engineer
AWS
03.2020 - 03.2022
Associate Consultant
Capgemini
12.2016 - 02.2020
Bachelor's - ECE
Lovely Professional University
Board of Intermediate Education - Mathematics, Physics and Chemistry
Narayana Junior College