Summary
Overview
Work History
Education
Skills
Certification
STRENGTHS
Disclaimer
Timeline
Generic

Jaeerahmad Indikar

Cloud Support Engineer II
Vijayapura,KA

Summary

Experienced and versatile Cloud Support Engineer at Amazon Web Services (AWS) with over 7 years of experience in cloud infrastructure, network engineering, and technical operations. Recognized as a Subject Matter Expert (SME) in services like Amazon CloudWatch, EventBridge, and Auto Scaling, with deep hands-on expertise across a wide spectrum of AWS offerings, including VPC, EC2, CloudFront, ELB (ALB/NLB/GWLB), VPC Lattice, Global Accelerator, and more.


Skilled in troubleshooting complex production issues, guiding enterprise customers, mentoring new hires, and leading internal tooling and automation initiatives. Known for strong alignment with Amazon’s Leadership Principles, consistently delivering customer-obsessed support, and improving service reliability at scale. Actively involved in supporting large-scale global events and more.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications

Work History

Cloud Support Engineer II

Amazon Web Services (AWS)
12.2024 - Current
  • Serve as a SME in CloudWatch, EventBridge, and Auto Scaling, while supporting a wide range of services including:
  • Compute & Networking: EC2, VPC, VPN, Direct Connect, VPC Lattice, ELB (ALB, NLB, GWLB), Global Accelerator
  • Monitoring & Events: CloudWatch (Logs, Metrics, Alarms), CloudTrail, EventBridge
  • Serverless & DevOps: Lambda, API Gateway, CloudFormation, CodePipeline
  • Containers: ECS, EKS
  • Storage & Delivery: S3, CloudFront
  • Provide technical leadership by handling complex escalations requiring deep architectural understanding and multi-service coordination.
  • Deliver training sessions and customer-facing sessions as part of the SME program, and support enablement.
  • Lead and mentor new joiners, playing a key role in skilling programs and onboarding initiatives for night-shift support sites.
  • Published multiple internal guides, knowledge base customer facing articles, and SOPs to assist engineers in resolving service-specific issues more effectively.
  • Developed internal tooling and automations to improve case handling speed and accuracy, enhancing overall operational efficiency.
  • Recognized and awarded multiple times for exemplifying Ownership, Customer Obsession, and Delivering Results.
  • Supported critical global-scale live events, including the FIFA World Cup, the Cricket World Cup, and other high-impact customer work.
  • Proactively identified customer pain points, and submitted feature requests and usability improvements on their behalf.
  • Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
  • Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
  • Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.

Cloud Support Engineer

Amazon Web Services (AWS)
01.2022 - 12.2024
  • Provided front-line support for a large portfolio of AWS services, ensuring reliable operations, and rapid issue resolution for global customers.
  • Demonstrated advanced troubleshooting and diagnostic skills across networking, computing, serverless, and DevOps services.
  • Handled cross-functional cases involving networking (VPC, VPN), compute (EC2, Lambda), routing (Direct Connect, Transit Gateway), and application delivery (CloudFront, ELB).
  • Contributed to proactive documentation and continuous learning by authoring internal runbooks, and participating in team learning initiatives.
  • Proactively identified customer pain points, and submitted feature requests and usability improvements on their behalf.
  • Participated in operational excellence programs to improve SLA adherence, and reduce case resolution times.
  • Collaborated with AWS service teams to escalate and resolve service-side defects, bugs, and performance bottlenecks.
  • Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
  • Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.

Network Engineer - TAC

CSS Corp pvt ltd
07.2019 - 01.2022
  • Working as a TAC engineer for one of the leading company
  • Taking complete ownership of customer issues reported, and seeing problems through to resolution.
  • Formulating technical action plans for analyzing and resolving problems related to the Aruba deployment.
  • Resolve/troubleshoot enterprise all level 1/2 wireless/wired network issues by phone or email pertaining to protocols such as: IPSec/VPN, DHCP, STP, DNS, VLAN, 802.1x Authentication, Distributed - Trucking, Radius, and TACAC.
  • Resolve/troubleshoot complex issues related to AP, wireless client connectivity, captive portal, mesh networks, and IPsec VPN.
  • Providing the site-to-site VPN solution to enterprise customers by configuring the IAP-VPN/RAP (IPsec/GRE/Aruba GRE), where the Mobility Controller will act as the terminator.
  • Providing assistance in onboarding, configuring, implementing, and managing devices such as IAP, Aruba switches, Aruba Gateway, and VPNC from Aruba Central.
  • Providing complete support for cloud applications like API, Single Sign-On, cloud guest, webhooks, and WebCC.
  • Complete support on certificate installation, chaining, or certificate generation (CSR).
  • Performing fault isolation steps, to include flow basics, nslookup, traceroute, ping, netstat, tcpdump, and packet sniffers like Wireshark, etc.
  • Performing in-depth packet analyses for the complex issues.
  • Coordinating with other engineers and network administrators to resolve and diagnose the issues.
  • Filing a bug and working in parallel with DevOps/software developers.
  • Documenting all communication with customers in the CRM during installations, configuration changes, and troubleshooting procedures.

Network Engineer

IT rentals (Orange Business Services)
11.2018 - 06.2019
  • Monitoring and troubleshooting network connectivity of the Bijapur District Agriculture Department offices, comprising more than 30 links.
  • Controlling and maintaining the standard company processes of OBS (Orange Business Services) available for monitoring VRF/HUB links using the Nagios tool (network monitoring tool) and responsible for managing the 24/7 network operations function.
  • Configuring the switches, Wi-Fi routers.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Troubleshooting issues related to core device reachability, connectivity issues, slow response to clients, users, site-down issues, and routing within the WAN hierarchical model.
  • Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • To proactively manage and monitor network performance on site networks.
  • Responded to customer requests via telephone and email, and effectively answered questions and inquiries.
  • Regularly providing either on-site or remote support to end users.
  • Responsible for network documentation and weekly reports.

Assistant Professor

Secab Institute Of Engineering And Technology
07.2017 - 11.2018
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate
  • Performed academic background reviews to develop tailored lessons based on student needs
  • Provided academic advisement to students including assistance with thesis and dissertation development
  • Maintained classroom structure and student engagement
  • Utilized innovative teaching methods to encourage student learning objectives
  • Planned appropriate and engaging lessons for both classroom and distance learning applications
  • Built strong rapport with students through class discussions and academic advisement
  • Adapted teaching methods and class materials to suit student needs
  • Performed research to be utilized in academic writing for publication
  • Completed in-service and additional training to maintain professional growth
  • Prepared and implemented lesson plans covering required course topics
  • Worked with administrators on behavioral issues to support needs of all students.
  • Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.

Assistant Professor

Bandari Srinivas Institute Of Technology
02.2016 - 06.2017
  • Utilized innovative teaching methods to encourage student learning objectives
  • Performed academic background reviews to develop tailored lessons based on student needs
  • Planned appropriate and engaging lessons for both classroom and distance learning applications
  • Built strong rapport with students through class discussions and academic advisement
  • Performed research to be utilized in academic writing for publication
  • Adapted teaching methods and class materials to suit student needs.
  • Provided academic advisement to students including assistance with thesis and dissertation development.
  • Maintained classroom structure and student engagement.
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework.

Education

M.Tech - Computer Science and Engineering

B.L.D.E.A’s Dr. P. G. Halakatti Institute of Technology
Vijapur, India

B.E. - Computer Science and Engineering

KLS Gogte Institute of Technology

Diploma - Computer Science and Engineering

Malik Sandal Polytechnic

Skills

Cloud Platforms & Services:

Certification

AWS Certified Cloud Practitioner

STRENGTHS

  • Excellent analyzing and technical skills
  • Good at customer interaction, listening and interpersonal skills
  • Hardworking, optimistic and easily adaptable to any circumstances
  • I believe in work is worship.

Disclaimer

As per my Experience, what I understand about Responsibility is the ability to respond for the work what I have been assigned for and to perform at my best with supportive hands in a team/individually and giving my hundred percent to my work. My goal is to cultivating my strength and thoughts, desire to learn new things and self-discipline. I hereby declare that the details mentioned above are true and fair to the best of my knowledge and belief.

Timeline

Cloud Support Engineer II

Amazon Web Services (AWS)
12.2024 - Current

Cloud Support Engineer

Amazon Web Services (AWS)
01.2022 - 12.2024

Network Engineer - TAC

CSS Corp pvt ltd
07.2019 - 01.2022

Network Engineer

IT rentals (Orange Business Services)
11.2018 - 06.2019

Assistant Professor

Secab Institute Of Engineering And Technology
07.2017 - 11.2018

Assistant Professor

Bandari Srinivas Institute Of Technology
02.2016 - 06.2017

B.E. - Computer Science and Engineering

KLS Gogte Institute of Technology

Diploma - Computer Science and Engineering

Malik Sandal Polytechnic

M.Tech - Computer Science and Engineering

B.L.D.E.A’s Dr. P. G. Halakatti Institute of Technology

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Jaeerahmad IndikarCloud Support Engineer II