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Prateek Jadhav
Cloud Support engineer II
Nagpur
Summary
An independent and self-motivated graduate with hunger for learning new things and growing.
Experienced with cloud infrastructure management and technical support. Utilizes problem-solving skills to address complex technical issues and enhance system performance. Knowledge of cloud platforms, scripting, and customer communication ensures efficient and effective support.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Cloud Support Engineer II
MicroStrategy
10.2022 - Current
- Designed and conducted structured training programs for junior team members and new hires, driving a culture of continuous technical learning and professional development.
- Minimized system downtime for clients by proactively monitoring, diagnosing, and resolving cloud-based infrastructure and application issues.
- Developed and deployed custom automation scripts (e.g., Bash, PowerShell) to eliminate repetitive tasks, improving team efficiency and operational reliability.
- Delivered advanced technical support for MicroStrategy’s Business Intelligence (BI) product suite, cloud-based platform, and associated technologies, ensuring optimal system performance and end-user experience.
- Established and maintained strong relationships with customers and partners through proactive engagement, high-quality technical interactions, and dedicated support during project execution and production system maintenance.
- Established and maintained strong relationships with customers and partners through proactive engagement, high-quality technical interactions, and dedicated support during project execution and production system maintenance.
- Collaborate with cross-functional teams, including peers, internal application teams, and software development teams, to resolve technical challenges and improve system reliability.
- Identified, analyzed, and documented software defects and feature enhancement requests, escalating them to development teams for continuous product improvement and innovation.
- Authored and maintained comprehensive technical documentation, including troubleshooting guides and product addendums, to support the MicroStrategy Community and ensure knowledge accessibility.
- Engaged in ongoing professional development through internal training programs, staying updated on the latest MicroStrategy advancements, cloud technologies, and best practices.
- Worked in a fast-paced, agile team environment, fostering collaboration, knowledge-sharing, and innovation to drive technical excellence.
- Utilized Grafana dashboards for real-time system monitoring, proactively identifying potential outages and implementing preventive measures to mitigate business impact.
- Executed cloud-based administrative and operational tasks across multiple cloud providers (AWS, Azure, Google Cloud) to support diverse client requirements and ensure seamless service delivery.
- Providing connectivity solutions for users to use cloud based storage on AWS, Azure and Google.
- Orchestrated the deployment of new cloud environments, ensuring compliance with infrastructure best practices, security protocols, and client specifications.
- Performed environment cloning and replication for MicroStrategy applications based on client requests, ensuring consistency across cloud-based deployments.
- Engineered and configured new cloud-based environments on AWS, Azure, and Google Cloud, optimizing resource allocation and scalability for enterprise-grade workloads.
Systems Engineer(Lead)
TCS
03.2022 - 10.2022
- Lead a small team in executing daily Oracle database tasks, ensuring smooth operations, task allocation, and strategic planning.
- Create and manage standby databases on AWS RDS, enhancing data availability and disaster recovery strategies.
- Perform database export/import operations using AWS S3 buckets, ensuring efficient data migration and storage management.
- Execute RMAN backups, archive backups, and restorations, maintaining data integrity and ensuring business continuity.
- Monitor and maintain cloud-based databases, optimizing performance, security, and reliability in AWS environments.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
Cloud DBA Consultant
Clover infotech
06.2021 - 03.2022
- Administered and optimized Oracle database instances on Amazon RDS, ensuring high availability, security, and performance.
- Implemented and managed database replication using AWS Database Migration Service (DMS) for seamless data synchronization.
- Worked closely with cross-functional teams to design, develop, and deploy robust database solutions tailored to client needs.
- Executed RMAN backups, incremental backups, and restorations, ensuring data integrity and disaster recovery readiness.
- Maintained strong client engagement through regular updates, performance monitoring, and proactive issue resolution.
- Performed database export/import operations, facilitating smooth data transfer across environments.
- Managed database switchovers, minimizing downtime and ensuring seamless failover operations.
Oracle apps trainee DBA
Datavail infotech
06.2017 - 06.2019
- Monitoring on Appworx module, Grid monitoring
- Daily database performance monitoring for critical production databases
- Moving database from noarchivelog mode to archive log mode
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
Classroom Co-ordinator
Scorpio Systems
02.2014 - 02.2015
- Coordination of Online classes via virtual satellite
- Administrative work of Sikkim Manipal University
- Coordinating various Exams Conducted by APTECH Institute
Education
B.C.A - Computer Applications
S.F.S College
Nagpur 03.2011 - 05.2013
HSC - Computer Science
Hislop College
Nagpur 05.2008 - 05.2010
SSC -
Montfort School
Nagpur 04.2000 - 03.2008
Skills
Effective Leadership Skills
Strong Communication Skills
Strong Decision-Making in Time-Critical Situations
Collaborative Teamwork
Adaptable Learner
MicroStrategy
Servicenow
Database querying expertise
AWS platform knowledge
Experienced with Azure services
Grafana dashboard management
Linux system management
Strong organizational skills
Azure proficiency
SQL expertise
Monitoring tools
Cloud computing
Technology support
Problem-solving abilities
Time management
Team collaboration
Technical support
Multitasking Abilities
Internship
OSBRO Pharmaceuticals, 02/2020, 02/2021, Cleaning up of database dumpfiles., Archive dumping, Application based minor database management
Certification
Microsoft Certified: Azure fundamentals
Interests
Timeline
Associate Cloud Engineer Certification Google
10-2023
AWS Certified cloud practioner
05-2023
Microsoft Certified: Azure fundamentals
04-2023
Cloud Support Engineer II
MicroStrategy
10.2022 - Current
Systems Engineer(Lead)
TCS
03.2022 - 10.2022
Cloud DBA Consultant
Clover infotech
06.2021 - 03.2022
Oracle apps trainee DBA
Datavail infotech
06.2017 - 06.2019
Classroom Co-ordinator
Scorpio Systems
02.2014 - 02.2015
B.C.A - Computer Applications
S.F.S College
03.2011 - 05.2013
HSC - Computer Science
Hislop College
05.2008 - 05.2010
SSC -
Montfort School
04.2000 - 03.2008