Summary
Overview
Work History
Education
Skills
Websites
Internship
Certification
Interests
Timeline
OperationsManager
Prateek Jadhav

Prateek Jadhav

Cloud Support engineer II
Nagpur

Summary

An independent and self-motivated graduate with hunger for learning new things and growing.

Experienced with cloud infrastructure management and technical support. Utilizes problem-solving skills to address complex technical issues and enhance system performance. Knowledge of cloud platforms, scripting, and customer communication ensures efficient and effective support.

Overview

11
11
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Cloud Support Engineer II

MicroStrategy
10.2022 - Current
  • Designed and conducted structured training programs for junior team members and new hires, driving a culture of continuous technical learning and professional development.
  • Minimized system downtime for clients by proactively monitoring, diagnosing, and resolving cloud-based infrastructure and application issues.
  • Developed and deployed custom automation scripts (e.g., Bash, PowerShell) to eliminate repetitive tasks, improving team efficiency and operational reliability.
  • Delivered advanced technical support for MicroStrategy’s Business Intelligence (BI) product suite, cloud-based platform, and associated technologies, ensuring optimal system performance and end-user experience.
  • Established and maintained strong relationships with customers and partners through proactive engagement, high-quality technical interactions, and dedicated support during project execution and production system maintenance.
  • Established and maintained strong relationships with customers and partners through proactive engagement, high-quality technical interactions, and dedicated support during project execution and production system maintenance.
  • Collaborate with cross-functional teams, including peers, internal application teams, and software development teams, to resolve technical challenges and improve system reliability.
  • Identified, analyzed, and documented software defects and feature enhancement requests, escalating them to development teams for continuous product improvement and innovation.
  • Authored and maintained comprehensive technical documentation, including troubleshooting guides and product addendums, to support the MicroStrategy Community and ensure knowledge accessibility.
  • Engaged in ongoing professional development through internal training programs, staying updated on the latest MicroStrategy advancements, cloud technologies, and best practices.
  • Worked in a fast-paced, agile team environment, fostering collaboration, knowledge-sharing, and innovation to drive technical excellence.
  • Utilized Grafana dashboards for real-time system monitoring, proactively identifying potential outages and implementing preventive measures to mitigate business impact.
  • Executed cloud-based administrative and operational tasks across multiple cloud providers (AWS, Azure, Google Cloud) to support diverse client requirements and ensure seamless service delivery.
  • Providing connectivity solutions for users to use cloud based storage on AWS, Azure and Google.
  • Orchestrated the deployment of new cloud environments, ensuring compliance with infrastructure best practices, security protocols, and client specifications.
  • Performed environment cloning and replication for MicroStrategy applications based on client requests, ensuring consistency across cloud-based deployments.
  • Engineered and configured new cloud-based environments on AWS, Azure, and Google Cloud, optimizing resource allocation and scalability for enterprise-grade workloads.

Systems Engineer(Lead)

TCS
03.2022 - 10.2022
  • Lead a small team in executing daily Oracle database tasks, ensuring smooth operations, task allocation, and strategic planning.
  • Create and manage standby databases on AWS RDS, enhancing data availability and disaster recovery strategies.
  • Perform database export/import operations using AWS S3 buckets, ensuring efficient data migration and storage management.
  • Execute RMAN backups, archive backups, and restorations, maintaining data integrity and ensuring business continuity.
  • Monitor and maintain cloud-based databases, optimizing performance, security, and reliability in AWS environments.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.

Cloud DBA Consultant

Clover infotech
06.2021 - 03.2022
  • Administered and optimized Oracle database instances on Amazon RDS, ensuring high availability, security, and performance.
  • Implemented and managed database replication using AWS Database Migration Service (DMS) for seamless data synchronization.
  • Worked closely with cross-functional teams to design, develop, and deploy robust database solutions tailored to client needs.
  • Executed RMAN backups, incremental backups, and restorations, ensuring data integrity and disaster recovery readiness.
  • Maintained strong client engagement through regular updates, performance monitoring, and proactive issue resolution.
  • Performed database export/import operations, facilitating smooth data transfer across environments.
  • Managed database switchovers, minimizing downtime and ensuring seamless failover operations.

Oracle apps trainee DBA

Datavail infotech
06.2017 - 06.2019
  • Monitoring on Appworx module, Grid monitoring
  • Daily database performance monitoring for critical production databases
  • Moving database from noarchivelog mode to archive log mode
  • Interacted with customers under supervision to support operational objectives.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.

Classroom Co-ordinator

Scorpio Systems
02.2014 - 02.2015
  • Coordination of Online classes via virtual satellite
  • Administrative work of Sikkim Manipal University
  • Coordinating various Exams Conducted by APTECH Institute

Education

B.C.A - Computer Applications

S.F.S College
Nagpur
03.2011 - 05.2013

HSC - Computer Science

Hislop College
Nagpur
05.2008 - 05.2010

SSC -

Montfort School
Nagpur
04.2000 - 03.2008

Skills

Effective Leadership Skills

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Internship

OSBRO Pharmaceuticals, 02/2020, 02/2021, Cleaning up of database dumpfiles., Archive dumping, Application based minor database management

Certification

Microsoft Certified: Azure fundamentals

Interests

Sports, Music, Movies, TV series, Huge anime fan, Car & Bike enthusiast, Love to travel and explore, Gaming

Timeline

Associate Cloud Engineer Certification Google

10-2023

AWS Certified cloud practioner

05-2023

Microsoft Certified: Azure fundamentals

04-2023

Cloud Support Engineer II

MicroStrategy
10.2022 - Current

Systems Engineer(Lead)

TCS
03.2022 - 10.2022

Cloud DBA Consultant

Clover infotech
06.2021 - 03.2022

Oracle apps trainee DBA

Datavail infotech
06.2017 - 06.2019

Classroom Co-ordinator

Scorpio Systems
02.2014 - 02.2015

B.C.A - Computer Applications

S.F.S College
03.2011 - 05.2013

HSC - Computer Science

Hislop College
05.2008 - 05.2010

SSC -

Montfort School
04.2000 - 03.2008

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Prateek JadhavCloud Support engineer II