Gurusharan Singh
Cloud Support Engineer II
Bangalore
Summary
Experienced Technical Support & Media/Web Engineer with a proven track record of 8 years in providing exceptional technical assistance and problem-solving expertise. Skilled in diagnosing and resolving complex technical issues, ensuring seamless operations for clients. Communicates technical concepts clearly and effectively to both technical and non-technical audiences. Highly adept at analyzing software and hardware problems, identifying root causes, and implementing effective solutions. Collaborative team player known for delivering timely support and maintaining high levels of customer satisfaction. Continuously focused on expanding technical knowledge and staying up-to-date with industry trends to provide insightful recommendations. Dedicated to delivering top-notch support that enhances user experiences and maximizes system performance.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Cloud Support Engineer II
Akamai Technologies, Inc
Bengaluru
7 2018 - Current
- Leading Proactive Monitoring program for Web Accounts (Availability & Performance) helping customers to identify and mitigate the issue at earlier stages.
- Responsibility of Managing Live streaming architecture systems on Akamai's High availability Data center Media
- Networking devices (Routers, Switches and Servers) around the world
- Providing support on delivering Live Video Streams for 60+ world class Media customers Like Fox, CNN, NBC, Novi Digital Entertainment (Hotstar), SET India etc.
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Troubleshooting and providing proactive support for Live, on-demand and 24x7 linear Streams by identifying the issue before the end customers, with the help of High-end video and Network monitoring systems of Evertz and Cinemassive
- Servers and in House Security and Threat Monitoring Tools which monitors Live event streams with the help of its own dedicated Data center
- Monitoring, Real-time detection and analysis of Streaming piracy with mitigation including Token Sharing, VPN's
- Piracy Hosts etc., with in house Security monitoring tools
- Part of Media Network and Security Support team of BOCC which supported ICC Cricket World Cup ‘19 which handled global streaming record viewership of 25.3 million with Total Network traffic of 273.55 PB peaking high at 12.36 Tbps and supported other noteworthy events like IPL '19 viewership of 18.6 million and Super Bowl LIV viewership of 3.4 million
- Real-time Monitoring, Troubleshooting and Mitigating issues arising out of Streaming Media servers, Switches and
- Routers
- Co-ordinating with ISP's on resolving Last-Mile issues.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues
- Bridged communication gaps between technical teams and non-technical stakeholders, resulting in better collaboration on projects
Technical Solution Engineer
Barracuda Networks
Bengaluru
06.2016 - 07.2018
- •Configuring and troubleshooting Barracuda Link Balancer, Load Balancer ADC and Web Application Firewall (WAF).
- •In-depth knowledge of deploying and troubleshooting with Barracuda products on Virtual, Cloud and Physical instances and appliances:
- •Experience in diagnosing complex issues through device logs, packet capture analysis (Fiddler, Wireshark and Tcpdump).
- •Expertise in application layer protocols: HTTP, HTTPs, FTP, FTPs and DNS.
- •Experience in providing support for reverse proxy configuration, SSL offloading, TLS/SSL protocols, Ciphers suites, Web attacks, IP Reputation, SNAT/DNAT, Forwarding ACL rules , Static/default Route, SMTP, ADNS and other internet protocols.
- •Analyze new vulnerabilities with the provided attack vectors and share mitigation techniques to the end-users.
- •Experience in handling escalation cases and follow-up with internal team.
- •Experience in managing migration of large scale enterprise network.
- •Knowledge of design and implement Cloud solutions with AWS Virtual private cloud (VPC), Elastic Compute Cloud (EC2), Elastic Load Balancer (ELB), Auto Scaling and other AWS services.
- •Knowledge of design and implement Cloud solutions in Azure.
- •Providing global support (EMEA and US) to customers over phone, remote and email.
Education
B.Tech - Electronics & Communication
Dehradun Institute of Technology
Dehradun 05.2011 - 05.2015
AISSCE - Science Education
SGD Modern School
Jharkhand 05.2009 - 05.2011
High School -
Adarsh High School J.O.C.P
Jharkhand 01.2008 - 04.2009
Skills
Skills and Abilities:
Networking: Good Understanding and knowledge on TCP/IP Stack, SSL/TLS, DNS
Network Management: SNMP, Syslog, NetFlow, IPSLA
VPN: IPsec, SSL, GRE
Others: VMWare Workstation, Linux, SMTP, NAT, Wireshark PCAP analysis
Hardware:
Firewall: Barracuda, Akamai
Load Balancer: Barracuda
Link Balancer: Barracuda
Akamai KSD
Certification
Network and Security Engineer Having 7+ years of experience in Enterprise Network Operations, Service Provider and Content Delivery Network Industry with domain expertise on Network, Security and Media operations on providing support for troubleshooting, Design and Solutions. Currently part of Akamai's Web proactive support team, Cisco CCNA (Routing & Switching).
Timeline
Technical Solution Engineer
Barracuda Networks
06.2016 - 07.2018
B.Tech - Electronics & Communication
Dehradun Institute of Technology
05.2011 - 05.2015
AISSCE - Science Education
SGD Modern School
05.2009 - 05.2011
High School -
Adarsh High School J.O.C.P
01.2008 - 04.2009
Cloud Support Engineer II
Akamai Technologies, Inc
7 2018 - Current
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