JYOTHILAKSHMI K UNNIKRISHNAN
Bengaluru
Summary
Cloud Support Engineer with over 8 years of experience in AWS cloud and Linux system administration, delivering exceptional technical support across diverse server environments. Expertise encompasses troubleshooting complex cloud deployments, managing Linux-based servers, and optimizing performance while ensuring high customer satisfaction. Proven ability to mentor new team members and contribute to internal projects aimed at enhancing service features.
Overview
9
9
years of professional experience
Work History
Cloud Support Engineer II
Amazon Web Services
Bangalore
07.2021 - Current
- Work as front line technical support engineer in AWS handling email/chat/calls related to various AWS services including EKS, ECS, Fargate, EC2 Linux, Lightsail, Systems Manager, Elasticache etc. Proficient knowledge in AWS container services like EKS and ECS.
- Work on critical, highly complex problems that span multiple cloud computing services.
- Troubleshoot cloud deployments, recreate customer issues and build proof of concept applications.
- Participating in multiple internal team projects for improving the service features and developing the best
- Provide training to newly joined engineers on various AWS services.
- Write and review tutorials and other technical articles for the AWS Support Community.
Senior Hosting Product Specialist
Endurance International Group
Bangalore
03.2019 - 07.2021
- Managing and troubleshooting Linux based servers
- Experience in handling L1/L2 level technical support (24/7) and close tickets within SLA
- Providing technical support and assistance to the customers over ticket and chat within the SLA
- Troubleshooting alerts and tickets based on both server monitoring and client queries
- Maintain database servers backup/restore/troubleshoot
- Configuring and administration of webservers like Apache, Nginx and Litespeed
- Performing on-going performance tuning, software upgrades and resource optimization as required
- Initial server setup/hardening for VPS/Dedicated Servers
- Network firewall installation and configuration-CSF, IPTABLES
Software Engineer
Poornam Info Vision Pvt Ltd
Cochin
09.2016 - 03.2019
- Providing technical support and assistance to the customers over ticket and chat within the SLA
- Monitoring alerts, service uptime, and actively taking necessary actions to maintain availability
- Managing Linux VPS on OpenVZ
- Migrating server and account
- Ensure customer satisfaction
- Educate the customer on how to tackle the issue, if the issue re-occurs
- Third party scripts and software installation and configuration
- Provide high quality technical assistance
Education
B. Tech -
Mar Baselios Institute of Technology and Science
01.2016
Skills
- AWS
- Kubernetes
- Firewalls (Computer Science)
- Apache HTTP Server
- Iptables
- Linux
- Nginx
- Network Server
- Database Servers
- Performance Tuning
- Administrative Operations
- Python (Programming Language)
- cPanel
- Domain Name System (DNS)
- File Transfer Protocol (FTP)
- Message Transfer Agent
- RAID
- TCP/IP
- Bash Shell
- Logical Volume Manager
- MariaDB
- MySQL
- Postfix
- Programming Languages
- Virtualization Technology
- Web Servers
- Databases
- Control Panels
- Networking Skills
- Bash
Languages
- English
- Hindi
- Malayalam
Timeline
Cloud Support Engineer II
Amazon Web Services
07.2021 - Current
Senior Hosting Product Specialist
Endurance International Group
03.2019 - 07.2021
Software Engineer
Poornam Info Vision Pvt Ltd
09.2016 - 03.2019
B. Tech -
Mar Baselios Institute of Technology and Science
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