BALAJI D
Chennai
Summary
Goal-oriented manager with distinguished experience in banking industry and proven leadership abilities. Expert in increasing productivity while driving the team. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
Regional Channel Manager - Micro Finance Product
HDFC Bank
08.2023 - Current
- Facilitated collaboration between policy, technology and audit teams to ensure alignment on compliance requirements.
- Supervised the team of 15 channel coordinators in resolving queries / issues / complaints received from branches of micro finance.
- Manage and led the team throughout all compliance activities for SLI department (Group Loans - SHG/JLG).
- Worked closed with Policy & IT teams to provide robust solutions to meet regulatory requirements for functionality, scalability and performance.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
Manager - Operations
HDFC Bank
01.2015 - 07.2023
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Handled direct banking channel complaints raised through Phone Banking , Branches and by Email Support Team with respect to Debit Card, Net Banking and Digital Banking Products.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Delivered solution for Escalated complaints, MD Complaints, RBI complaints, Nodal Officer Complaints, GRC complaints, Legal Complaints and Banking Ombudsman Complaints.
- Identified the Root Cause for Escalated complaints and also provided corrective and preventive measures to avoid such occurrence in future.
Privilege Banker - Branch Banking
ICICI Bank
01.2008 - 12.2014
- Facilitated customer transactions related to Retail Loans and Retail Liabilities
- Managed a portfolio of high-net-worth clients, ensuring their financial needs were met and exceeded.
- Ensured regulatory compliance in all transactions by adhering to strict policies and procedures within the banking industry.
- Enhanced customer satisfaction by providing personalized financial solutions and exceptional service.
- Worked closely with lending officers to secure financing options tailored to individual client needs and customer satisfaction.
Process Executive - Credit Cards
ICICI Bank
06.2006 - 12.2007
- Created reports and presentations for Credit Cards rewards program.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled customer queries and complaints for Credit Card rewards program.
- Conducted Audit and Stock Verification for Gift Dispatch and courier vendors.
- Published Daily Turn Around Time & Quality MIS for entire Credit Card Operations.
Education
MBA - Finance
Pondicherry University
Chennai, India05.2011
Bachelor of Engineering - Computer Science
Anna University
Mayiladuthurai, India05.2005
Board of Higher Secondary Education -
St. Joseph's HSS
Cuddalore, India05.2001
Board of Secondary Education -
St. Joseph's HSS
Cuddalore, India05.1999
Skills
- Problem-solving abilities
- Task Prioritization
- Training development
- Goal Setting and Achievement
- Operations Management
- Multitasking
Address for Communication
Old No.10, New No.34/3, Andal Illam, Loganathan Colony, Opposite to Venkatram Flats, Mylapore, Chennai - 600 004.
Personal Information
- Passport Number: K0033124
- Father's Name: Dhandapani T
- Date of Birth: 01/04/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Regional Channel Manager - Micro Finance Product
HDFC Bank
08.2023 - Current
Manager - Operations
HDFC Bank
01.2015 - 07.2023
Privilege Banker - Branch Banking
ICICI Bank
01.2008 - 12.2014
Process Executive - Credit Cards
ICICI Bank
06.2006 - 12.2007
MBA - Finance
Pondicherry University
Bachelor of Engineering - Computer Science
Anna University
Board of Higher Secondary Education -
St. Joseph's HSS
Board of Secondary Education -
St. Joseph's HSS
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