BALAJI DHANDAPANI
Chennai
Summary
5 years of experience in export shipping operations managing end-to-end booking amendment and cargo readiness processes. Handle high-volume export bookings with strong focus on SLA and KPI adherence. Manage complex booking amendments including routing change, equipment change, and vessel change. Monitor cargo readiness and ensure alignment with vessel cut-off timelines. Coordinate with vessel planning and documentation teams for smooth shipment execution. Maintain 98-100% SLA compliance with high accuracy levels. Supported process migration for Amendment and Cargo Readiness functions. Participated in knowledge transfer sessions during transition phase.Assisted in SOP documentation and process standardization.Performed post-migration validation checks to ensure operational stability. Coordinated with cross-functional stakeholders to maintain business continuity during migration.
Overview
5
5
years of professional experience
6053
6053
years of post-secondary education
1
1
Language
Work History
Senior Officer
CMA CGM GBSI PRIVATE LIMITED
Chennai
2021.03 - Current
- Managed standard and reefer export bookings for German clients with a strict 2-hour Turnaround Time (TAT).
- Booked cargo onto vessels, determined optimal shipping routes, and coordinated with carriers for smooth shipment execution.
- Ensured appropriate equipment allocation and transportation mode selection.
- Maintained high SLA adherence and KPI performance standards.
- Verified shipment documentation accuracy and completeness.
- Provided real-time tracking updates to customers.
- Ensured compliance with export regulations and internal documentation standards.
- Managed customer and agency escalations with strong problem-solving skills.
- Proactively resolved delays through coordination with carriers and stakeholders.
- Maintained clear and timely communication to ensure customer satisfaction.
- Contributed to AI indexing initiatives to enhance booking process efficiency and automation capabilities.
- Supported process optimization initiatives to improve workflow efficiency and SLA performance.
- Conducted process analysis and modeled workflows to identify inefficiencies.
- Assisted in validating developed solutions against business requirements.
- Facilitated User Acceptance Testing (UAT) for successful implementation.
Education
Bachelor of Computer application -
Prof. Dhanapalan College Of Arts and Science
Higher Education -
Rajkumar Sulochana Matric Higher Secondary School
SSLC -
Rajkumar Sulochana Matric Higher Secondary School
Personal Information
Date of Birth: 09/12/1999
Custom
- English
- Tamil
Languages
English
Proficient (C2)
C2
Timeline
Senior Officer
CMA CGM GBSI PRIVATE LIMITED
2021.03 - Current
Bachelor of Computer application -
Prof. Dhanapalan College Of Arts and Science
Higher Education -
Rajkumar Sulochana Matric Higher Secondary School
SSLC -
Rajkumar Sulochana Matric Higher Secondary School