Balaji Erri

Role and Responsibility:

· Account Screening,

-Transaction screening (AML)

- KYC/ CDD

- Compliance and limitations on the customers account depending on their transaction and account history

· Strong working knowledge of internal systems & software (PET, Kana, Compass, Intranet, Admin Tools, Attack)

• Provided primary customer support to internal and external customers.
• Planned and conducted financial and organized crimes investigations.
• Carefully documented statements, observations and evidentiary materials.
• Conducted KYC formality reports on questionable accounts and transactions.
• Supported KYC processes for prospective and existing customers.
• Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
• Improved understanding of financial statements, which helped in assessing risk.

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Provided basic technical support for clients on wide range of Food company products.

• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained customer satisfaction while handling product returns quickly and professionally.