BALAJI JANAKIRAMAN
Bengaluru
Summary
Seasoned Senior IT Security Analyst with over a decade of IT experience and extensive expertise in cybersecurity. Proficient in Zscaler administration, vulnerability management, phishing defense strategies, endpoint compliance, and incident response. Notable achievements include securing Cyber Essentials Plus certification, significantly enhancing organizational security posture and ensuring secure IT operations across global platforms. Committed to driving continuous improvement in security measures and fostering a culture of proactive risk management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior IT Security Analyst
Celeros Flow Technology
03.2021 - Current
- Administered Zscaler to enhance network security, enforcing web security protocols and safeguarding data integrity.
- Managed comprehensive vulnerability assessments, leading targeted remediation efforts to maintain system integrity.
- Conducted in-depth investigations into security breaches, orchestrating coordinated incident response strategies.
- Spearheaded the planning and execution of annual Cyber Essentials Plus certification, ensuring compliance with rigorous cybersecurity standards.
- Utilized Ivanti for patch management, significantly strengthening endpoint security and organizational cyber defenses.
- Implemented security policies and procedures to safeguard sensitive information.
- Conducted security assessments to identify vulnerabilities in IT infrastructure.
- Performed regular security audits to identify vulnerabilities, ensuring compliance with established security protocols.
- Led security awareness training programs, equipping staff with the knowledge to prevent phishing and social engineering attacks.
Senior Administrator (Client: Northern Trust)
Wipro Technologies
01.2019 - 03.2021
- Deployed onsite at Northern Trust, Bengaluru, providing comprehensive support for over 15,000 end-user virtual machines on a global scale.
- Ensured strict adherence to Service Level Agreements (SLAs) to maintain high-quality service delivery and customer satisfaction.
- Spearheaded the vulnerability management program, implementing strategies to mitigate risks and enhance system security.
- Managed critical incident escalations, providing swift resolutions and minimizing impact on business operations.
- Mentored junior staff, fostering professional growth and ensuring adherence to company policies and best practices.
Senior System Administrator – EUC
IDC Technologies
03.2018 - 01.2019
- Orchestrated annual data center maintenance, ensuring seamless vendor collaboration and minimal service disruption.
- Coordinated with vendors to facilitate timely support for hardware replacements and upgrades in the data center during equipment failures.
- Utilized ITSM ServiceNow tools to efficiently route and manage tickets to appropriate support teams.
- Adhered to established Change Management, Problem Management, and Incident Management protocols to maintain system integrity and compliance.
- Administered user accounts, permissions, and access controls for enhanced security measures.
Associate Consultant
Polaris Consulting Services
12.2015 - 02.2018
- Ensured compliance with customer standards, policies, and guidelines during IT support activities to maintain regulatory adherence.
- Administered end-user computing devices, ensuring compatibility with Windows operating systems.
- Developed and implemented a robust Business Continuity Planning (BCP) strategy, ensuring annual testing and functionality.
- Coordinated regional end-of-life (EOL) processes for secure and compliant disposal of obsolete IT equipment.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
System Administrator
CMC Limited
07.2013 - 12.2015
- Provided comprehensive technical support to end-users, ensuring efficient issue logging and tracking until resolution.
- Implemented robust change control procedures to enhance system stability and minimize operational disruptions.
- Collaborated with network teams to successfully migrate ISP services and upgrade network infrastructure, resulting in improved performance and reliability.
- Performed regular preventive and corrective maintenance on hardware and software, significantly reducing system downtime and user inconvenience.
- Worked closely with the endpoint security team to address and resolve security non-compliance issues, strengthening system security posture.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Education
B.Tech - Information Technology
Anna University
01.2011
High School Diploma -
Directorate of Technical Education
Chennai, India01.2008
Skills
- Zscaler administration
- Security compliance management
- Phishing threat assessment
- Compliance monitoring for privileged access and endpoints
- Ivanti console management
- Skilled in organizing Cyber Essentials Plus assessment processes
- Security vulnerability assessment
- Threat intelligence analysis
- Security awareness training
- Incident response management
- Security monitoring
Accomplishments
- Led Cyber Essentials Plus certification readiness at Celeros Flow Technology.
- Received Celebrate Great award for Disaster Recovery coordination (Northern Trust, 2019).
- Awarded Best All-Rounder at Wipro (FY 2018-2019).
Certification
- Microsoft Certified Technology Specialist (MCTS 70-640 & 70-680)
Timeline
Senior IT Security Analyst
Celeros Flow Technology
03.2021 - Current
Senior Administrator (Client: Northern Trust)
Wipro Technologies
01.2019 - 03.2021
Senior System Administrator – EUC
IDC Technologies
03.2018 - 01.2019
Associate Consultant
Polaris Consulting Services
12.2015 - 02.2018
System Administrator
CMC Limited
07.2013 - 12.2015
B.Tech - Information Technology
Anna University
High School Diploma -
Directorate of Technical Education
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