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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

A professional with a strong foundation in process improvement and risk assessment, demonstrating exceptional decision-making autonomy and crisis handling acumen. Known for setting clear goals and providing constructive criticism, fostering an environment of continuous improvement. Committed to leveraging tolerance and patience to enhance team dynamics and drive organisational success.

Actuarial analytics professional with 6 years of experience supporting Property & Casualty pricing through robust data engineering, model development, and automation. Strong hands-on experience migrating SAS-based pricing models to Python and building scalable analytics solutions. Advanced skills in SQL, Snowflake, and ETL automation, enabling Zero-Touch reporting and efficient actuarial workflows. Adept at partnering with pricing actuaries to translate actuarial methodologies into reliable, cloud-based analytics and reporting solutions.

Experienced Professional of 11 years with a proven track record in designing, implementing, and maintaining robust security systems and controls. Expertise in project management, Azure DevOps automation, and agile methodologies to enhance cross-functional collaboration and operational efficiency. Skilled in vulnerability assessment, IAM, domain management, and email security protocols such as SPF/DKIM/DMARC. Demonstrated success in auditing networks, managing IT security projects, and delivering comprehensive training on cloud technologies.

Quality Analyst with proven expertise in MS Excel and process auditing. Achieved over 98% quality adherence through meticulous risk assessment and actionable feedback, driving significant process improvements.

Demonstrated leadership in team management, enhancing collaboration and achieving measurable results. Expertise in conflict resolution and strategic planning, contributing to operational efficiency and team morale. Proven adaptability to challenges with a focus on innovative solutions that drive performance improvements.

Offering strong foundation in performance testing principles and keen interest in developing within this field. Brings solid grasp of software testing methodologies and practical skills in test scripting and execution. Ready to use and develop analytical skills and attention to detail in performance testing role.

SAP ABAP Consultant with 6 years of experience in designing, developing, and supporting SAP applications. Expertise in RICEFW objects, classical and OO ABAP, and performance optimization. Proven track record in enhancements, forms, interfaces, and workflows, along with foundational knowledge in SAP RAP and modern ABAP concepts. Demonstrated ability to excel in both independent and collaborative project environments.

Results-driven Software Developer at Accenture Services Pvt. Limited, specializing in cloud-native microservices and API development. As an expert in Java and AWS, I excel in stakeholder collaboration and technical delivery, ensuring the delivery ofhigh-quality solutions. Proven track record in enhancing middleware services and resolving critical production issues, demonstrating strong problem-solving skills.

Results-driven L2 and L3 Production Support Engineer with over 5.5 years of experience in supporting and enhancing enterprise banking applications. Proficient in Java, J2EE, and Spring Framework, with expertise in troubleshooting customer account issues, optimizing application performance, and managing server certificate renewals. Skilled in utilizing APM tools (AppDynamics), log analysis platforms (ELK Stack), and ITSM frameworks (ServiceNow) to ensure operational excellence. Successfully reduced system downtime by 25% and maintained 99.9% SLA compliance through effective incident management, root cause analysis, and change management. Dedicated to delivering robust solutions and maintaining high system reliability in fast-paced financial environments.

SK AQIB ALAM

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Software Development Analyst

Network Administrator

Customer Support Associate

Senior Executive

Education

B.TECH - Electrical Engineering

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Software Development Analyst

Network Administrator

Customer Support Associate

Senior Executive

B.TECH - Electrical Engineering

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