Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Balaji Kumaran

Balaji Kumaran

US HEALTHCARE RCM
Chennai

Summary

Dynamic Manager with a proven track record at Oncospark India Pvt LTD, excelling in client onboarding and resource allocation. Skilled in people management and compliance, I effectively enhance team performance and ensure adherence to SOPs and SLAs, driving operational excellence and fostering strong client relationships.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Oncospark India Pvt Ltd
01.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Senior Account Manager

Oncospark India Pvt LTD
01.2023 - 12.2024
  • Streamlined client onboarding processes for seamless transitions.
  • Enhanced efficiency in resource distribution according to client needs.
  • Distributed work assignments to the team.
  • Oversaw compliance with SOPs, SOWs, SLAs, and KRAs.

Account Manager

Oncospark India Pvt Ltd
01.2019 - 12.2022
  • Enhanced client satisfaction through strong relationship-building.
  • Resolved escalated issues, preventing potential client loss.
  • Ensured high client retention through exceptional customer service.

Team Leader

Oncospark India Pvt Ltd
01.2017 - 12.2018
  • Led targeted coaching sessions to boost team skills.
  • Increased productivity by consistently evaluating performance metrics.
  • Facilitated development of leadership potential in junior staff.
  • Monitored team achievements and offered constructive feedback.

Client Service Executive

Oncospark India Pvt Ltd
01.2013 - 12.2017
  • Coordinated with internal teams and external partners to execute client requests promptly.
  • Established solid rapport with clients, strengthening trust and commitment.
  • Enhanced client engagement through strategic relationship management.
  • Ensured consistent quality in account management and client satisfaction.

Education

Btech - Information Technology

SCSVMV UNIVERSITY
Kancheepuram
05.2008 - 05.2012

Skills

People Management

Software

MS Excel

Timeline

Assistant Manager

Oncospark India Pvt Ltd
01.2025 - Current

Senior Account Manager

Oncospark India Pvt LTD
01.2023 - 12.2024

Account Manager

Oncospark India Pvt Ltd
01.2019 - 12.2022

Team Leader

Oncospark India Pvt Ltd
01.2017 - 12.2018

Client Service Executive

Oncospark India Pvt Ltd
01.2013 - 12.2017

Btech - Information Technology

SCSVMV UNIVERSITY
05.2008 - 05.2012

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Balaji KumaranUS HEALTHCARE RCM