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Management enthusiast with versatile skills in project management, problem-solving and collaboration. Focused on delivering value, making a valuable asset to any organization. Proactive and goal-oriented professional with excellent time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced IT professional with a track record of more than 4 years in Product Support and Service Management Roles. Proven expertise in handling a wide range of tools and technologies including SQL Server Management Studio, Visual Studio, Service Now Administration, Salesforce User Administration, and more. Recognized for meticulous attention to detail. Certified ServiceNow System Admin. Skilled in Incident and Problem Management, ServiceNow administration and reporting using Servicenow dashboard. Eager to leverage my technical proficiency and ITIL knowledge to drive success in a dynamic organization.

Experienced manager with a proven track record of effectively leading teams and achieving organizational goals. Skilled in team leadership, planning, and organization, honed throughout a successful career. Equipped with the ability to empower employees to independently handle daily functions and consistently meet customer needs. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach.

Experienced contact center professional with a dynamic and friendly approach. Proven track record in managing and optimizing customer service operations. Skilled in leading teams to achieve performance goals and elevate customer satisfaction. Recognized for creating collaborative environments and adapting to evolving business requirements, excelling in conflict resolution. Possesses a profound understanding of customer service principles and effective team management techniques. Capable of driving team performance and ensuring exceptional customer satisfaction.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Balaji Kumaran

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Assistant Manager

Senior Account Manager

Account Manager

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Client Service Executive

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Btech - Information Technology

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Assistant Manager

Senior Account Manager

Account Manager

Team Leader

Client Service Executive

Btech - Information Technology

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