Balaji Muppaneni
Microsoft 365 Administrator
Prakasam District,AP
Summary
An IT Infrastructure Lead in M365 administration, I have been providing the benefit of my experience for more than 7.8 years in Exchange Online, SharePoint Online, MS Teams, OneDrive for Business, and my core strength includes possessing impeccable technical skills with advanced knowledge in Exchange Online, Azure AD and Security & Compliance.
With the technological advancements that are taking place today, I have kept up with these changes to stay relevant. My experience includes Providing Resolutions and Project support activities like Change, Incident, Problem management & Service Tasks. This includes administering all performance and ensuring availability and maintaining.
In addition to the above-mentioned skills, I possess a unique blend of technical, planning, communication, interpersonal, networking, and structuring, execution, and problem-solving abilities. I have also proven my expertise in leveraging emerging new technologies to serve the organization’s requirements. As an individual, I am highly organized and committed to achieve organizational goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
IT Analyst C2
TCS Brigade Bhuwalka Icon
03.2024 - Current
- Working as SME for repetitive client for M365 Services.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
- Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Implement and design new features based out of client requirements.
- Handles P1/P2 calls whenever required assistance from L2/L3 teams.
- Creating and managing the CA policies.
- Monitoring and deleting the spam/phishing emails.
- Conducting phishing email campaigns for multiple tenants.
- Disable/Remove devices from AAD (Intune enrolled or Hybrid Enrolled)
- Disabling the accounts which was logged in older (180 old etc.)
- Changing or replacing with new licenses for bulk users.
- Removing the licenses for disabled or left users.
Senior Consultant
Capgemini Technology services India LTD
5 2022 - 03.2024
- Analyze message header information and troubleshooting on mail flow issues for Customer facing issues.
- Managing the TMES and TMCS (TrendMicro Email security and Cloud App security)
- Creating and managing the custom roles in the tenant.
- Creating and managing the CA policies.
- Monitoring and deleting the spam/phishing emails post security team approvals.
- Conducting phishing email campaigns for multiple tenants.
- Creating and managing Administrative Units for multiple tenants.
- Creating and managing generic accounts to configure the applications using SMTP protocols.
- Disable/Remove devices from AAD (Intune enrolled or Hybrid Enrolled)
- Disabling the accounts which was logged in older (180 old etc.)
- Managing the data cycle management to allow users to delete the data from there OneDrive or SharePoint sites. (By Default, it was set to restrict to delete the contents)
- Changing or replacing with new licenses for bulk users.
- Removing the licenses for disabled or left users.
- Migration activity (360 + accounts, sites and Teams sites)
- PIM management in assigning the roles and accessing the roles.
Tech Lead
Cognizant Infra Services
05.2021 - 05.2022
- Analyse message header information and troubleshooting on mail flow issues for Customer facing issue with EOP & Proofpoint.
- MFA issues (Risky User’s & Sign-in’s)
- Educating end users about the design limitations and the advantages of online Storage in OneDrive and its effective usage in organization for sharing and editing.
- Managing Shared Mailboxes, Resource Mailboxes, mail-enabled objects, and Office 365 Groups.
- MS Teams Dialpad issues using Phone system management (3rd Party App).
- Supporting Meeting rooms and phone number assignment. Accellion Tools (Bulk emails sent/receive 3rd party application) Managing local AD domains (18+) and syncing to cloud as one tenant.
- FIM (Fore-Front Identity manager) for syncing local objects to azure AD.
- Supported 3rd party applications authentication method issues (Relay issues)
Analyst - L2
HCL Technologies LTD - Project #2
06.2019 - 05.2021
- Migrations from Exchange 2010 and 2013 to Office 365.
- Managing Exchange Online mailboxes with or without PowerShell, configuring personal mailbox settings, Archive Mailboxes, Inbox Rules and Calendar Sharing.
- Recovering deleted mailboxes, working with inactive mailboxes.
- Configuring retention tags and policies for mailboxes.
- Configuring and managing Auditing and Reporting in Security and Compliance Admin Centre.
- Email archiving and journaling.
- Mailbox back up through PST, e-discovery, and litigation hold.
- Email Encryption using Office 365 Message Encryption, Rights Management System
- Analyze message header information and troubleshooting on mail flow issues for Customer facing issue with EOP.
- Configuring Spam filter, Connection filter, Outbound spam policies, Quarantine.
- Supporting Offline Address book, Calendaring, and free busy related issues
- Handling ATP (advanced threat protection).
- Managing DLP policies.
- Assisting with application configurations using Generic mailboxes.
- Setting up different kinds of Sites (Team Site, Group Site, Site Collection) & Sub-Sites in SharePoint Online.
- Setting up different level of Permissions, creating and managing custom permissions, giving access to Security Groups on site, External Sharing for the SharePoint site.
- Redefine the Site Collection Admin permissions & Features on the SharePoint Site.
- Mapping the SharePoint Library on the computer and sync all the files using the sync client.
- Also working on eDiscovery hold policy, Site Mailbox, Office 365 Compliance, Audit Logs, SharePoint Apps, Office Online, Public Sites.
- Have good knowledge on MS Teams application related issues.
- Have experience on configuring and Managing org wide policies in team’s admin center.
- Troubleshooting on all OneDrive issues.
- Assigning Secondary Admin for OneDrive using PowerShell command.
- Troubleshooting sync issues in OneDrive from computer to web version and vice versa.
- Sharing the files & folders in OneDrive within the organization and outside the organization (external users) with appropriate permission levels.
- Having basic knowledge on Device & Application management related to O365 using Intune portal.
Analyst
HCL Technologies LTD - Project #1
09.2017 - 05.2019
- Supporting exchange server 2010/2016 with O365 licensing. Managing Exchange DAG and Databases Active and Passive copies.
- Troubleshooting mailbox related issues and managing user mailbox quotas & performing mailbox restoration using recovery database.
- Performing patch management every month on windows servers 2008 R2 (Exchange Production servers).
- Vendor management for calendar issues (AgendaX).
- Enable user mailbox, shared mailbox, group mailbox, and shared calendar and conference rooms for end users and support permissions.
- Troubleshoot on issues related to Microsoft Outlook (crash, connectivity, password prompts, not receiving emails, upgrade Outlook, etc.)
- Performing the daily checks Such as disk space analysis, Backup log, check critical issues. Configuring managed folders, mailbox, and message size limit policies.
- Ensuring the completion of database backups. Troubleshooting Group Policy issues.
Education
Jawaharlal Nehru Technological University
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Intermediate Board of Andhra Pradesh
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Board of Andhra Pradesh
Skills
SharePoint Online
Timeline
IT Analyst C2
TCS Brigade Bhuwalka Icon
03.2024 - Current
Tech Lead
Cognizant Infra Services
05.2021 - 05.2022
Analyst - L2
HCL Technologies LTD - Project #2
06.2019 - 05.2021
Analyst
HCL Technologies LTD - Project #1
09.2017 - 05.2019
Senior Consultant
Capgemini Technology services India LTD
5 2022 - 03.2024
Jawaharlal Nehru Technological University
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Intermediate Board of Andhra Pradesh
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Board of Andhra Pradesh