Balaji P
Chennai
Summary
Driven professional with a track record of enhancing operational efficiency through meticulous data integrity checks and strict confidentiality adherence. Excelled in team collaboration and verbal communication, significantly improving client service. Proficient in MS Excel and adept at decision-making, consistently delivering results beyond expectations. Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Overview
3
3
years of professional experience
Work History
Associate
Wipro Technologies
10.2023 - Current
- Analyzed and categorized communications between clients, attorneys, and the Patent and Trademark Office (PTO) for accuracy and compliance.
- Uploaded and organized legal and patent-related correspondence in designated tools and software systems.
- Conducted meticulous quality checks on uploaded content to maintain data integrity and accuracy.
- Ensured timely processing of documents, and maintained seamless communication between stakeholders.
- Safeguarded sensitive client and patent information by adhering to strict confidentiality protocols.
Executive
Hexaware Technologies
05.2022 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Worked with company systems such as Live Support and diligently Researched, calmed and rapidly resolved client conflicts to prevent loss of business.
- Utilized outstanding writing skills to answer customer questions and help them find accurate resources.
- Collaborated with team of 20 in the development of Fusion.
- Identified customer needs through active listening techniques to initiate referrals to colleagues.
Education
Bachelor of Commerce - Accounting
Gitam University
Visakhapatnam, India01-2021
High School Diploma -
Sri Ahobila Math Oriental Higher Sec School
Chennai, India03-2016
Skills
- Preparing reports
- Verbal and written communication
- Time management
- Team collaboration
- Decision-making
- MS Excel
Languages
English
Tamil
Timeline
Associate
Wipro Technologies
10.2023 - Current
Executive
Hexaware Technologies
05.2022 - 10.2023
Bachelor of Commerce - Accounting
Gitam University
High School Diploma -
Sri Ahobila Math Oriental Higher Sec School
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