BALAJI P G
Coimbatore
Summary
Dynamic professional with extensive experience at Premier Fine Linens Pvt Ltd, excelling in customer relationship management and operations management. Proven track record in enhancing customer satisfaction and optimizing supply chain processes. Adept at strategic planning and fostering team collaboration, driving business growth through innovative problem-solving and effective inventory management.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Premier Fine Linens Pvt Ltd
04.2025 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Senior Executive - Fabric
Premier Fine Linens Pvt Ltd
04.2023 - 03.2025
Executive - Fabric
Premier Fine Linens Pvt Ltd
09.2017 - 03.2023
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Identified trends and assessed opportunities to improve processes and execution.
- Located bottlenecks to streamline existing processes.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
Merchandiser
Sri Anuragavi Garments
04.2016 - 08.2017
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Suggested suitable alternatives to customers, improving overall satisfaction.
- Developed merchandising strategy to efficiently move overstock.
Assistant Merchandiser
Sri Jayaprabha Exports
09.2014 - 03.2016
- Implemented new merchandising techniques that resulted in improved store traffic flow patterns.
- Collaborated with buyers for optimal product selection, resulting in higher customer satisfaction.
- Enhanced team productivity through effective scheduling, task distribution, and performance monitoring.
- Streamlined order processing procedures, ensuring timely delivery of merchandise to stores nationwide.
Education
Bachelor of Engineering -
Anna University of Technology
Trichy Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team collaboration
- Time management
- Operations management
- Strategic planning
- Business development
- Cost reduction
- Strategic thinking
- Scheduling and planning
- Inventory management
- Process improvement strategies
- Vendor relationship management
- Reporting and documenting
- Problem-solving abilities
- Multitasking Abilities
Timeline
Assistant Manager
Premier Fine Linens Pvt Ltd
04.2025 - Current
Senior Executive - Fabric
Premier Fine Linens Pvt Ltd
04.2023 - 03.2025
Executive - Fabric
Premier Fine Linens Pvt Ltd
09.2017 - 03.2023
Merchandiser
Sri Anuragavi Garments
04.2016 - 08.2017
Assistant Merchandiser
Sri Jayaprabha Exports
09.2014 - 03.2016
Bachelor of Engineering -
Anna University of Technology