Balaji Prajapati

Billing:

• Assisted on reconciliation of payments with invoices.
• Worked on payments comes through wire, compass and lockbox.
• Worked on checks payments.
• Assisted on setting up new EFT case with help of Bank routing number.
• Assisted on rejection of EFT.
• Prepared monthly invoices for more than 100 clients.
• Ensured payments proper applied with help of customers payments support, billing support and deduction report.
• Assisted on any type of billing discrepancies like overpayment and underpayment.
• Resolved Customers queries regarding billing.
• Prepared commission statement to brokers.
• Worked on Velocity(VMWare & V3) software.
• Worked with IT professional for automation of process related tools.

Enrollment:

• Enrolling new member with help of name. SSN# and other required information into system.
• Assisted on terminating existing member from system.
• Assisted on demographic changes like address change, DOB change etc.
• Assisted on policy change cases.
• Assisted on port to direct coverages.

Onboarding:

• Assisted on onboarding cases of new clients with help of proposal, billing structure and other required information.
• Worked on amendment cases like premium change, new plan add etc..
• Interacted with clients for queries regarding onboarding.
• Worked on PG clients onboarding cases.
• Worked within SLA or given TAT.
• Provided floor support to other colleagues as well.

Other Responsibilities:

• Allocated work to team members and ensured to be done within defined timeline.
• Ensured timely follow up taken on existing queries.
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