Balaji Rajendran
Senior Consultant
Bangalore
Summary
Versatile management consultant best known for agility and adaptability for new technologies/methodologies with 13 years of experience in the areas of Business/Technology Consulting, Solution Architecture, Program Management, Business Analyst, Implementation, Migration, Quality Assurance, Integration, Mediation, Operations and Cloud
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Senior Consultant
CSGI
Bangalore
08.2021 - Current
- Helped in cloud transformation of Billing system and CRM and optimized bill generation time for 10 million accounts from 1 week to 2 hrs. Saved operating cost by 25% for major telecom operator
- Successfully led a program on optimizing S2A (Sales to activation) from 3 days to 1 day for a major telecom operator
- Successfully developed migration strategy from legacy billing system
- Automated business processes using RPA bots
BSS/OSS Consultant
NTT Ltd.
Chennai
12.2016 - 08.2021
- Developed and implemented the strategy for cloud BSS/OSS (Business Support system/Operational support system) transformation
- Achieved strategic goal of reduction in operation cost, enhancing scalability, reduce downtime, improve GTM solutions for Japanese client
- Helped in improving business by enhancing digital offerings in Content delivery during Tokyo Olympics 2020
- Strategized on introducing a product, prepaid balance loan to specific customers and segments using big data and analytics
- Responsible for creating new Operation and Maintenance process design
Solution Architect
Amdocs
Pune
08.2015 - 12.2016
- Prepared and implemented migration strategy for 2 million post-paid and 20 million pre-paid subscribers for South American telecom operator
- Worked on large scale digital transformation project for Telco for modernizing
- Provide Customized solutions based on Mule ESB
Technical Lead
Aricent Technologies
Bangalore
04.2010 - 08.2015
- Implemented agile methodology and CI/CD pipeline for a large scaled customization program
- Worked on RFP and won deal size of USD 5 million for modernizing the entire CRM, ESB, Order Management applications by integrating with Aadhaar authentication for major Indian Telecom operator
- Mentored and built offshore team size of 40
Switch Engineer
Reliance Communications
Chennai
04.2009 - 04.2010
- Implemented preventive & corrective maintenance, system backups as well as planning function to support the entire organization.
- Experience in network & systems management, facilities management, capacity planning and performance tuning.
Education
MBA - Product Strategy Management
Indian Institute of Management, Bangalore
Bangalore 05.2020 - 03.2022
Skills
BSS/OSS Consulting
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Consultant
CSGI
08.2021 - Current
MBA - Product Strategy Management
Indian Institute of Management, Bangalore
05.2020 - 03.2022
BSS/OSS Consultant
NTT Ltd.
12.2016 - 08.2021
Solution Architect
Amdocs
08.2015 - 12.2016
Technical Lead
Aricent Technologies
04.2010 - 08.2015
Switch Engineer
Reliance Communications
04.2009 - 04.2010
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