Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Disclaimer
Affiliations
Languages
Timeline
Generic
BALAKRISHNA P

BALAKRISHNA P

Bangalore

Summary

Dynamic Duty Manager with Singapore Airlines Limited, excelling in customer service excellence and flight operations management. Proven track record in enhancing service efficiency and resolving conflicts, leading to improved team performance. Adept at policy formulation and fostering collaboration, consistently achieving targets through effective leadership and strategic problem-solving.

Overview

21
21
years of professional experience

Work History

Duty Manager

Singapore Airlines Limited
Bangalore
01.2007 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism. Initiated plans to improve customer relations, quality standards and service efficiency. Handled employee-related issues to improve performance, professional conduct, and reliability. Handling over all flight operations day to day

Customer Service Officer

Kingfisher Airlines Limited
Bangalore
01.2005 - 10.2007
  • Problem-solving skills to maintain team efficiency. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Worked with management team to implement proper division of responsibilities. Achieved results by working with staff to meet established targets.

Education

MBA - Supply Chain Management

NMIMS
Mumbai
01.2023

High School Diploma -

IATA / UFTAA
Montreal Canada
09-2002

High School Diploma -

IITC Bangalore
Bangalore
11-2000

Bachelor of Science - Mathematics, Statistics, Econ

Vijaya College Bangalore University
Bangalore
04-2000

High School Diploma -

Cathedral Composite PU College
Bangalore
11-1992

High School Diploma -

Karnataka Vidya Shala
Bangalore
05-1989

Some College (No Degree) - Tourism Management

Annamalai University
Annamalai Nagar

Some College (No Degree) - Airport Ground Handling

Speed Wings Academy For Aviation
Cochin

Skills

  • Customer service excellence
  • Flight operations management
  • Team leadership and collaboration
  • Policy formulation
  • Conflict resolution strategies
  • Performance management

Languages

English, Hindi, Tamil, Kannada, Malayalam

Accomplishments

  • Singapore Consulate General of India (Chennai - 2022) received two compliments from the Singapore Consulate General of India, Chennai, for providing exceptional customer service and crossing boundaries, going beyond the extra miles
  • Singapore Airlines CEO Excellent Award (2021): handling aircraft that were grounded during pre-COVID border closures
  • Singapore Airlines RVP Team Choice Award (2017): Nominated for the team choice award by Singapore Airlines
  • BIAL Pinnacle Award (2017): nominated as the best award for crossing boundaries
  • Kingfisher Airlines Limited runner-up award in Kingfisher Airlines Limited, Bangalore

Disclaimer

I hereby declare that above information is correct to the best of my knowledge and belief.

Affiliations

CSR events, spending time with orphaned kids

Involved in festivals culture with passenger at counter

Office social events

Languages

English
First Language
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Urdu
Beginner
A1

Timeline

Duty Manager

Singapore Airlines Limited
01.2007 - Current

Customer Service Officer

Kingfisher Airlines Limited
01.2005 - 10.2007

MBA - Supply Chain Management

NMIMS

High School Diploma -

IATA / UFTAA

High School Diploma -

IITC Bangalore

Bachelor of Science - Mathematics, Statistics, Econ

Vijaya College Bangalore University

High School Diploma -

Cathedral Composite PU College

High School Diploma -

Karnataka Vidya Shala

Some College (No Degree) - Tourism Management

Annamalai University

Some College (No Degree) - Airport Ground Handling

Speed Wings Academy For Aviation

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BALAKRISHNA P