Balakrishna Urella

Dynamic Customer Service Associate with a proven track record at Teleperformance, excelling in customer relationship management and active listening. Recognized for efficiently resolving inquiries and enhancing customer satisfaction through effective communication and collaboration. Committed to delivering results and ensuring seamless issue resolution while maintaining a positive customer experience.

Loan default prediction using decision tree classifier and random forest classifier

• Developed a loan default prediction model using a decision tree classifier and a random forest classifier to forecast financial risk.
• Conducted data pre-processing and feature engineering on a synthetic dataset, preparing the data for machine learning model training.
• Showcased an understanding of ensemble methods by implementing a Random Forest classifier, which provided a more robust and accurate prediction than a single decision tree.

• Languages: English, Telugu
• Hobbies: Playing cricket, Watching movies