BALAKUMAR GR
Chennai
Summary
Experienced project manager with a strong background in people management and team development. Skilled in problem-solving and collaboration, adaptable and proactive, with a proven record of delivering quality results in dynamic environments. Quick to learn, reliable in overcoming challenges, and committed to enhancing team performance to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Leader - Supply
Decathlon
01.2025 - Current
- Facilitated supply operations across multiple Decathlon brands, aligning products with customer timelines and purposes.
- Streamlined stock flow and logistics for punctual deliveries meeting client needs and commercial targets.
- Worked alongside brand teams to refine inventory management, enhancing visibility and driving sales.
- Promoted cross-departmental collaboration to achieve shared objectives in inventory control.
Chat Support-Project Leader
Decathlon
01.2021 - 12.2024
- Contributed to Decathlon’s chat support initiative, positioning it as a key driver of customer service and sales growth.
- Led a core team of 3 and mentored/managed a functional team of 50+ to improve customer support through chat, driving both sales and service efficiency.
- Oversaw gift card and coupon transactions across India, ensuring smooth cash flow operations while delivering effective after-sales support
Retail Sales Manager
Decathlon
07.2019 - 03.2021
- Drove sales growth in Chennai by aligning sales strategies, managing store layouts, and ensuring engaging in-store experiences.
- Built and managed the store’s online presence through Facebook and Google My Business, posting regularly, promoting offers, and engaging with customers.
- Handled customer support across online and offline channels, improving service quality and overall customer satisfaction.
- Trained and mentored part-time staff on product knowledge and customer service to enhance team performance.
Education
MBA - Supply Chain Management+Operations & HR
Mysore Royal Academy of Business
Mysore01.2018
Bachelor of Engineering - Mechanical
Sri Sairam Institute of Technology
Chennai01.2016
Skills
- Data analysis expertise
- Talent acquisition strategies
- Experience with CRM platforms
- Supply Chain Planning & Execution
Certification
- Six Sigma Green Belt
- Supply Chain Management
- Power BI Certification
- Data Analytics Skillpath- Udemy
LANGUAGES
English
Tamil
Hobbies and Interests
Sketching, Photography, Bike Travel/Rides
Timeline
Production Leader - Supply
Decathlon
01.2025 - Current
Chat Support-Project Leader
Decathlon
01.2021 - 12.2024
Retail Sales Manager
Decathlon
07.2019 - 03.2021
MBA - Supply Chain Management+Operations & HR
Mysore Royal Academy of Business
Bachelor of Engineering - Mechanical
Sri Sairam Institute of Technology