Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
Generic
BALAKUMAR GR

BALAKUMAR GR

Chennai

Summary

Experienced project manager with a strong background in people management and team development. Skilled in problem-solving and collaboration, adaptable and proactive, with a proven record of delivering quality results in dynamic environments. Quick to learn, reliable in overcoming challenges, and committed to enhancing team performance to drive organizational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Leader - Supply

Decathlon
01.2025 - Current
  • Facilitated supply operations across multiple Decathlon brands, aligning products with customer timelines and purposes.
  • Streamlined stock flow and logistics for punctual deliveries meeting client needs and commercial targets.
  • Worked alongside brand teams to refine inventory management, enhancing visibility and driving sales.
  • Promoted cross-departmental collaboration to achieve shared objectives in inventory control.

Chat Support-Project Leader

Decathlon
01.2021 - 12.2024
  • Contributed to Decathlon’s chat support initiative, positioning it as a key driver of customer service and sales growth.
  • Led a core team of 3 and mentored/managed a functional team of 50+ to improve customer support through chat, driving both sales and service efficiency.
  • Oversaw gift card and coupon transactions across India, ensuring smooth cash flow operations while delivering effective after-sales support

Retail Sales Manager

Decathlon
07.2019 - 03.2021


  • Drove sales growth in Chennai by aligning sales strategies, managing store layouts, and ensuring engaging in-store experiences.
  • Built and managed the store’s online presence through Facebook and Google My Business, posting regularly, promoting offers, and engaging with customers.
  • Handled customer support across online and offline channels, improving service quality and overall customer satisfaction.
  • Trained and mentored part-time staff on product knowledge and customer service to enhance team performance.

Education

MBA - Supply Chain Management+Operations & HR

Mysore Royal Academy of Business
Mysore
01.2018

Bachelor of Engineering - Mechanical

Sri Sairam Institute of Technology
Chennai
01.2016

Skills

  • Data analysis expertise
  • Talent acquisition strategies
  • Experience with CRM platforms
  • Supply Chain Planning & Execution

Certification

  • Six Sigma Green Belt
  • Supply Chain Management
  • Power BI Certification
  • Data Analytics Skillpath- Udemy

LANGUAGES

English
Tamil

Hobbies and Interests

Sketching, Photography, Bike Travel/Rides

Timeline

Production Leader - Supply

Decathlon
01.2025 - Current

Chat Support-Project Leader

Decathlon
01.2021 - 12.2024

Retail Sales Manager

Decathlon
07.2019 - 03.2021

MBA - Supply Chain Management+Operations & HR

Mysore Royal Academy of Business

Bachelor of Engineering - Mechanical

Sri Sairam Institute of Technology

Similar Profiles

CREATE PROFILE
BALAKUMAR GR