Balamurali S
Operations Manager
Kottayam,KL
Summary
Dynamic operations leader with a proven track record at Cinepolis, excelling in training and development to enhance customer engagement and operational efficiency. Skilled in P&L management and employee supervision, I drive revenue growth through effective marketing strategies and performance tracking, ensuring high service quality and team productivity.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Assistant Operations Manager
Cinepolis
03.2024 - 03.2026
- Led training and development initiatives for front-line staff across box office, F&B, and ushering departments.
- Conducted onboarding programs for new hires, ensuring alignment with brand standards and service protocols.
- Designed and delivered operational training modules focused on customer service excellence, upselling techniques, and SOP compliance.
- Monitored staff performance post-training and provided feedback to improve service efficiency and productivity.
- Supported daily multiplex operations including show management, crowd control, and guest experience supervision.
- Ensured adherence to safety regulations, hygiene standards, and company policies.
- Assisted in manpower planning, shift scheduling, and team coordination during peak hours.
- Handled customer escalations and ensured resolution in line with service quality benchmarks.
- Coordinated with department heads to identify skill gaps and implement corrective training measures.
Restaurant Manager
Pizza Hut
04.2023 - 01.2024
- Managed overall restaurant operations including dine-in, takeaway, and delivery services.
- Led, trained, and supervised team members to ensure high performance and adherence to brand standards.
- Drove sales growth by implementing upselling strategies and local store marketing initiatives.
- Monitored daily sales, P&L performance, food cost, and labor cost to achieve profitability targets.
- Ensured compliance with food safety regulations, hygiene standards, and operational SOPs.
- Handled customer feedback and resolved escalations to maintain high satisfaction scores.
- Managed inventory control, stock ordering, and vendor coordination to prevent stock-outs and wastage.
- Conducted recruitment, onboarding, and performance evaluations of staff.
- Maintained accurate cash handling, billing procedures, and financial reporting.
- Fostered a positive team environment to enhance productivity and reduce attrition
Assistant Store Manager
Dominos Pizza Inc.
06.2022 - 07.2023
- Assisted in managing end-to-end store operations including production, customer service, and delivery management.
- Supervised, trained, and scheduled team members to ensure optimal manpower utilization.
- Monitored daily sales performance and supported achievement of revenue and profitability targets.
- Ensured strict adherence to food safety, hygiene, and brand SOP standards.
- Managed inventory control, stock rotation (FIFO), and minimized wastage to control food costs.
- Handled customer escalations and ensured high service quality and customer satisfaction.
- Maintained cash handling accuracy, daily reporting, and store documentation.
- Supported local store marketing activities and upselling initiatives to drive sales growth.
- Conducted shift briefings and performance feedback sessions to improve team efficiency.
Education
Bachelor of Science - Tourism And Hotel Management
SRM University
Chennai, India 04.2001 -
Skills
Process improvement
Operational planning
Operations management
Training and mentoring
Employee supervision
Staff training and development
P&L management
Customer engagement
Performance tracking
Operational efficiency
Scheduling and coordination
Budget tracking
Employee relations
Multitasking
P&L Administration
Sales tracking
Data analysis
Staff hiring
Effective communication
KPI tracking
Revenue growth
Marketing strategies
Budget development
Timeline
Assistant Operations Manager
Cinepolis
03.2024 - 03.2026
Restaurant Manager
Pizza Hut
04.2023 - 01.2024
Assistant Store Manager
Dominos Pizza Inc.
06.2022 - 07.2023
Bachelor of Science - Tourism And Hotel Management
SRM University
04.2001 -