BALASUBRAMANIYAN RAVI
Bangalore
Summary
Strategic thinking Project Manager bringing 14 years of developing continuous improvements throughout planning and implementation phases of projects. Excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Demonstrated history of establishing and enforcing adherence to standards of excellence. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Solution Enablement Associate Manager
Operations - Solution Innovation
Bangalore
03.2015 - Current
- To enhance/improve solutioning process through standard solution support, domain expertise and process and tool enhancements.
- Demonstrate creativity and flexibility when creating and driving project plans and estimates, scope, and requirements from implementation to deployment.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Identified opportunities for process improvements and increased efficiency.
Industry Subject Matter Advisor
BSS Telenor IT Service Desk
Bangalore
05.2014 - 03.2015
- Maintain detailed knowledge of all process/client functions and procedures
- Coordinated implementation of new technological tools to improve data gathering and trend tracking.
- Provide training to team members to be effective & enhance the content knowledge of the team members
- Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
- Prepared program summary analyses, evaluative reports and recommendations to support retention initiatives.
Mobilization Lead
CCCI Deployment
Bangalore
09.2013 - 04.2014
- Transition planning.
- High-level and detailed solution planning.
- Perform FT/UAT/SRT and all necessary tests as per business requirements.
- Ensure timely follow-ups are done with the AMT/Operations and with other stakeholders to obtain the required information.
- Ensure Delivery Centre readiness for deals by program managing the workplace set-up, IT deployment, BCP, service management setup etc.
- Manage and deliver Process Documentation.
- Handover knowledge transfer environment to Unit Operations.
Industry Subject Matter Advisor
BSS UTC Chubb
Bangalore
12.2011 - 09.2013
- Maintain detailed knowledge (expert level) of all process/client functions and procedures.
- Proficient in applications such as JDE, TETRA SAGE, CIRTIX, Pronto Xi, PRT/DFM and WQM.
- Analyze and process all business functions in supporting the project to maintain quality, quantity and efficiency of work performed
- Identify opportunities to improve quality of operations.
- Compiled reports pertaining to such matters as cash receipts, accounts payable and receivable.
IT Customer Service Representative
ACCBS Silverback
Bangalore
08.2010 - 11.2011
- Excellent customer service skills in greeting clients/customers, determining the nature and purpose of the call, performing necessary troubleshooting, and directing to the appropriate team.
- Proficient in applications such as CRM, DAWN, One View, etc.
- Expert in Network troubleshooting, Modem/Router configurations and System Administration.
- Provide high quality service to customers with a focus on 100% resolution and satisfaction.
- Adhere to client defined as well as internally defined processes and procedures while handling inbound calls as well as making outbound calls.
Education
Bachelor of Engineering - Electrical And Electronics
Anna University
Coimbatore04.2009
Skills
- MS Excel and Visual Basic
- Business Administration
- Solid communication and interpersonal skills
- Problem-Solving/Critical Thinking
- Project and Solution Planning
- Requirements Gathering
- Staff Training and Mentoring
- Transition to Delivery
- Release and Deployment Management
- Analytics and Reporting
- Stakeholder Management
- Business Operations Management
- Metrics and Predictive Analytics
- Operational Excellence
- Network Engineering Planning
- Training and Development
- Continuous Deployment
- Project Management Expertise
- Application Support
- Presentations and Public Speaking
Certification
Accenture BPO Top Talent Certification, 2014
Languages
English
First Language
Tamil
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Solution Enablement Associate Manager
Operations - Solution Innovation
03.2015 - Current
Industry Subject Matter Advisor
BSS Telenor IT Service Desk
05.2014 - 03.2015
Mobilization Lead
CCCI Deployment
09.2013 - 04.2014
Industry Subject Matter Advisor
BSS UTC Chubb
12.2011 - 09.2013
IT Customer Service Representative
ACCBS Silverback
08.2010 - 11.2011
Bachelor of Engineering - Electrical And Electronics
Anna University
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