Balasubramanyam Kosuri

- Created user guides, installation guides, and e-learning courses using Captivate, resulting in improved user comprehension and adoption.
- Produced instructional how-to videos to assist users in effectively navigating and utilizing software products.
- Authored release notes to communicate new features and enhancements to both technical and non-technical stakeholders.
- Restructured existing documents to enhance their presentation and user-friendliness, leading to increased click-through rates from users.
- Collaborated with cross-functional teams, including developers and product managers, to gather information and ensure accurate and comprehensive documentation.
- Maintained a strong focus on user experience, delivering user-centric documentation that enhanced usability and customer satisfaction.

- Authored comprehensive documentation, including user guides and installation guides, utilizing Confluence and Jira platforms.
- Facilitated effective communication between clients and developers by leveraging Confluence to bridge the gap and ensure clear understanding of project requirements.
- Created multiple pages within the documentation to enhance navigation and improve user experience.
- Collaborated closely with cross-functional teams, gathering information and insights to produce accurate and user-friendly documentation.
- Played a key role in streamlining knowledge transfer and improving overall project efficiency by leveraging Confluence's collaborative features.