Bala Suresh P V

• Managing last mile operations for the 16 centers with the team of 30+ on roll employees and 100+ off roll employees.
• Tracking all the metrics and improving the same by solving day to day problems.
• Responsible Operations cost of the DCs, planning consumables and manpower with in the budget.
• Handling customer escalations and closing the same within the Tat.
• Identify the gaps in the operations and implement best practices.
• Monitoring the service level and performance of the DCs in the run time for the improvement of the same.
• Managed team by offering support and constructive feedback to improve skills and maximize potential.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating the employee to continually achieve and exceed expectation.
• Coached and mentored team members, regularly assessing knowledge and skills gaps and implementing corrective action.

• Responsible for the entire operations for F & V includes receiving and processing, delivery and General Trade business handing 250 tons a day.
• Managed a team of 25+ On rolls and 150+ off rolls across AP and Telangana.
• Developed strategies for improving the process in order improve operational efficiency
• Developed tools and automated G sheet for better tracking of all the metrics.
• Implemented quality assurance methods in order to minimize the sales returns in turn reduced the dump
• Has been nominated as food safety member, conducting audit for maintaining employees and vehicle hygiene
• Reducing the OPEX cost
• Supervised and delegated tasks to employees to meet key productivity targets.
• Evaluated employee skills and optimized assignments to best use individual talents and knowledge.

Achievements

• Awarded best employee in FY 2021 - 2022.
• Mentored for process improvement and continuous improvement projects for Vijayawada and Tirupati Centers which got selected in IGNITE.
• Led a winning team for the project " Reduction of delivery cost in Hyderabad " in IGNITE.
• Presented a project in ISQ which won special jury award " Dump reduction by reducing Sales return "
• Awarded Bronze for presenting project in QCFI " Dump reduction by reducing Sales return "

• Ecom Project - Been central POC among all the CFT.
• Taking reviews with them daily and understand the problems.
• Visiting the cities for fixing the problems.
• Last mile vehicle planning and optimization of vehicle cost
• Responsible for cart opening and closing ( Grofers )
• Indent planning for vendors
• Streamlined sourcing and logistics in Hyderabad as this is part the expansion of the project

• Ontime pickup closure : Central POC for multiple cities and achieved 98%
• Last mile streamline: Streamlined last mile operations in Hyderabad
• MDC Implementation: Implemented Micro DC model in Mumbai
• FC Model Change : Changed FC operating model in order to support MDC.
• MMl and LML streamlined Mumbai.
• Blink App : Tested last mile operations app, fixing bugs and then went full-edged live the product in Mumbai.
• Crates Zero sum : Minimized crates loss in Chennai
• RFID implementation - PAN INDIA : Tested supporting products, coordinating with product team and analytical team for the requirements, fixing bugs, planning trial run, trainings the executives for RFID implementation in both MDC and MMDC level.