Narendira Prasath E
Bengaluru
Summary
Experienced operations leader with 7+ years of success overseeing last-mile logistics, fleet management, and supply chain efficiency across hypergrowth companies like Zepto, Zomato, and Ninjacart. Proven ability to scale logistics infrastructure, lead large teams, and optimize business metrics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Cluster Manager - Last Mile Operations
Zepto
Coimbatore
07.2024 - Current
- Managed last-mile operations across Kochi, Coimbatore, Thrissur and Palakkad.
- Oversaw 32+ dark stores, leading 28 employees and 1,500+ delivery partners.
- Spearheading rider sourcing and onboarding for the Kerala and Coimbatore cluster, ensuring consistent supply availability across high-demand zones.
- Leading a team of 9, including 1 onboarding manager, 6 field recruiters, and 2 tele-callers, to drive recruitment targets and scale delivery fleet.
- Accountable for end-to-end ownership of rider acquisition strategy for the entire cluster, aligned with business growth and operational demand.
- Full ownership of logistics KPIs: RA%, CPO, order completion rate.
- Navigated operational crises including strikes, peak surges and resource redistributions.
Fleet Manager - Logistics
Zomato
Coimbatore
08.2021 - 06.2024
- Managed fleet operations across Coimbatore and Tirupur, overseeing a delivery partner network of 1,000+ riders and ensuring supply positioning aligned with real-time demand.
- Led a team of 3 executives to drive onboarding, resurrection, and retention activities, increasing active fleet strength across ROTN cities.
- Led rider sourcing and onboarding for Coimbatore and Tirupur, managing a team of 2 tele callers and taking full ownership of end-to-end recruitment for the entire cluster.
- Promoted to team lead for new city launches; successfully launched Nagercoil and Tirunelveli, stabilizing operations and scaling to 1,000+ daily orders within 60 days.
- Analyzed delivery performance metrics (EPH, Utilization, CPO, SL) using MS Excel and Google Sheets to enhance productivity, reduce fraud, and maintain service quality.
- Acted as Single Point of Contact (SPOC) for delivery partner support; resolved field issues through routine visits and stakeholder engagement.
Territory Manager - Last Mile Operations
Ninjacart
Bangalore
05.2018 - 06.2021
- Oversaw logistics for 3 metro cities and 7 satellite hubs (70+ hubs, 400+ vehicles).
- Controlled delivery timelines, vehicle allocation and logistics costs.
- Managed procurement of coconut categories across Tamil Nadu.
- Supervised a 15-member team ensuring premium service quality.
- Led tier-I and tier-II city launches including primary F&V sourcing and feasibility analysis.
Education
Master of Business Administration - Marketing And Finance
Jansons School of Business
Coimbatore04.2018
Skills
- Operations management
- Logistics management
- Team leadership and workforce planning
- Conflict resolution and crisis management
- Fleet management
- Business strategy
- Program management
- P&L management and cost optimization
- Demand forecasting and capacity planning
Accomplishments
Best Fleet Manager, 06/01/22 - 10/31/22, Improved active fleet from 70% to 90%, reduced service-level issues and grew market share from 43% to 48%.
Languages
- Tamil
- English
- Malayalam
Certification
- Lean Six Sigma - Green Belt (10/2022 - 12/2022)
Timeline
Senior Cluster Manager - Last Mile Operations
Zepto
07.2024 - Current
Fleet Manager - Logistics
Zomato
08.2021 - 06.2024
Territory Manager - Last Mile Operations
Ninjacart
05.2018 - 06.2021
Master of Business Administration - Marketing And Finance
Jansons School of Business