Ravinder Kumar
Dehradun
Summary
Results-driven Logistics and Operations Leader with over 7 years of experience specializing in last-mile delivery, warehouse operations, and manpower management. Proven track record of enhancing key performance indicators, optimizing delivery performance, and implementing cost-saving measures through effective process improvements. Expertise encompasses first-mile, middle-mile, and last-mile operations, supported by a commitment to data-driven decision-making that drives operational excellence across multi-location teams. Recognized for efficiently resolving strikes while maintaining high standards of service delivery.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Cluster Manager Last Mile Operations
Blinkit
08.2023 - Current
- Leading a team across eight cities of UP West and Uttarakhand, including 36 stores, with a team of more than 22 Fleet Operations Leads.
- Achieved over 95% on-time delivery by driving operational discipline and improving rider efficiency.
- Reduced delivery cost to the city through the optimization of delivery partners’ rate cards.
- Managed rider hiring, onboarding, scheduling, performance, and retention.
- Coordinated with central ops to maintain delivery SLA, and cost efficiency.
- Innovated new processes in the system, i.e., Long Distance Fraud is one of them, which is live PAN India, hence driving Long Distance Fraud Pan India. Successfully launched hill stations and high-competition markets of Uttarakhand.
- Driving NPS for Up West and Uttarakhand to increase DP satisfaction rate while reducing cost per order by pulling different levers.
- Streamlined different processes like DP training, onboarding, and real-time queries, and maintained less churn.
- Automated the daily operations data in the form of multiple tracks, such as Supply Health, Daily Projections, Onboarding, RCA, etc. For effective and efficient output of the city.
- Managing grievances, zero customer escalations, training, and coaching partners at the city level.
- Deliveries in the last minutes with 95% on-time delivery, 2-hour call of the supply.
- Deep understanding of SLAs and KRAs in last-mile delivery, and continuously improving quick commerce.
Fleet Manager
Swiggy
01.2021 - 01.2023
- Maintain Login %, SLA, Attrition, Bad orders and G60%.
- Performing Data Analysis of Daily operations to improve the first and last mile operations.
- Monitoring Field Operations Activities and ensuring ground strategies.
- Administering Manpower planning to ensure the right people are selected for the right work and executing employee retention strategy.
- Establishing strategies to reduce cost and improve profitability.
- Supporting the Top Management in developing Operations Strategy for effectively scaling the operations.
- Designing the process, optimizing operations, and effectively launching and implementing various operations strategies.
- Oversee market research to identify emerging trends, customer needs, and competitive strategies.
- Providing training to the delivery Partners in order to improve their performance day by day.
Sr. Executive
Zomato
01.2018 - 12.2020
Education
Bachelor Of Commerce -
Kalinga University
01.2023
Skills
Data organization
Supply chain coordination
Proficient in MS Office
Data-driven decision making
Team building
Last-Mile Delivery Management
Warehouse & Inventory Management
CPO analysis
Vendor management
Process optimization
Interests
Traveling
Music
Movies
Personal Information
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Cluster Manager Last Mile Operations
Blinkit
08.2023 - Current
Fleet Manager
Swiggy
01.2021 - 01.2023
Sr. Executive
Zomato
01.2018 - 12.2020
Bachelor Of Commerce -
Kalinga University