Vivek Antil
New Delhi
Summary
Seeking a challenging position in a reputed organization where I can learn new skills expand my knowledge and leverage my learnings. To get an opportunity where I can make best of my potential and contribute to organization's growth.
A digital marketing, Quick-commerce and E-commerce professional with over 9+ years of experience in the areas of Warehouse Operation, Quick-Commerce, E Commerce & Supply Chain Logistics, Fleet Management & Last mile Operations, Business Analysis, Strategy Planning & Specializing in E-Commerce & Logistic market.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Cluster Manager (Operations & Last Mile)
Flipkart India PVT LTD
04.2024 - Current
- Managed 16+ dark stores handling 44,000+ orders per day with end-to-end operational ownership across inbound, outbound, inventory & last-mile delivery.
- Managed & controlled 3300+ delivery riders across multiple dark stores ensuring optimal availability, productivity & compliance.
- Resolved daily rider-related escalations including shortage, strikes, payout & discipline issues
- Ensured inbound, outbound & inventory operations as per SOP with minimal shrinkage.
- Achieved successful launch and expansion to 60+ live stores across Delhi NCR.
- Successfully entered and scaled Flipkart's Quick Commerce (Flipkart Minutes) business in the Delhi NCR region.
- Manage the coordination between Store teams and delivery partners for timely dispatch and delivery.
- Optimize delivery routes to minimize delivery times and costs, ensuring the highest level of operational efficiency.
- Track and measure last-mile delivery performance.
- Proactively address and resolve delivery-related complaints, issues with products, and any operational challenges.
- Oversee the implementation of real-time tracking systems for customer orders and deliveries.
- Identified and scouted optimal locations for dark stores by evaluating high footfall areas.
- Overcame challenges in locating high-potential business sites and launched 60+ stores across Delhi NCR.
- Conducted competitor benchmarking to understand the market dynamics and planned for future growth.
Operation Manager (Operations & Last Mile)
Blinkit India Private Limited
03.2022 - 04.2024
- Leading Dark Store operations of Blinkit India Private Limited (Quick Commerce) B2C business in Faridabad.
- Currently looking after 4 stores with 8800 number of orders and working with their SM to achieve good number of orders and keep on tracking their SLA,s and metrics, pending GRN,s and cash management.
- Ensure proper database management - DAD, Dump and consumption details of the respective category.
- Managing obsolete stock and ensuring reduction in wastage.
- Regular check of the maintenance related issues at the store.
- Oversee and manage every stage of Logistics, Associated with Warehouse, Fleet / Transportation, Online/offline delivery segment - Last Mile.
- Process enhancement improving SLA and rest factors.
- Maintain supply chain inventory and records.
- Order processing, RTO management for Smooth Ops of LM.
- Brief in house team daily 2 times and explain how to decrease store wastage and teach them how to increase picking time on real operations.
- Take daily session with riders and tell them about daily offers and motivate them to be available all time at store.
- Check inventory 3 times a day like proper sanity, facing, location check, to decrease PNA cases.
- Checking inventory management systems like stock availability, order management, expiry management.
Store Incharge (Operations & Last Mile)
Dunzo Digital PVT LTD
05.2021 - 03.2022
- Maintaining all Store operations like RTS, Complaint and so many.
- Responsible for all Proper in-warding of inventory.
- Leading manpower of Dark store.
- Responsible for daily Audit of inventory.
- Maintaining data of Complaint, Store Ops Issues.
- Responsible for wastage control.
- Ensure proper database management - DAD, Dump and consumption details of the respective category.
- Fetching data of store performance with the help of Redash and tableau and shared with Store Manager or Area Manager.
- Brief in house team daily 2 times and explain how to decrease store wastage.
- Scheduling and organize quarterly inventory for audit.
- Order processing, RTO management for Smooth Ops of Last Mile.
- Checking damage, near to expiry & packing issue at the time of receiving.
- Controlling and supervision inbound area from material receiving.
Assistant Manager (Warehouse)
DealShare
07.2017 - 05.2021
- Leading last mile operations of Deal Share B2C & B2B business in Faridabad with a team of Three Senior Executive, Five Executive, Twenty-Five DealShare Partner, Five vendor and 100+ Blue Collar Team.
- Managing Day to day operation with total order of 8000+ orders/day with 85% to 90% delivery & 150+ live delivery with 95% perfect numbers of deliveries.
- Responsible for daily activities of the warehouse, including shipping, receiving, maintenance, Routing, and employee scheduling.
- Responsible for ensuring the smooth running of the storage procedure of an organization by performing duties that range from the complicated storage logistics, to keeping an eye on the warehouse workers; scheduling shifts and ensuring that staff members are adequately trained.
- Responsible for daily operational performance managements in terms of business KRA.
- Responsible for daily on time Dispatch and on time GRN regarding issue.
- Manages day-to-day relationships with multiple Service Providers and monitors respective metrics.
- Manage day to day operations of a large-scale warehouse and take accountability of delivering the daily performance targets.
- Strategically plan and manage logistics, warehouse operations and Last Mile management.
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.).
- Maintain metrics and analyse data to assess performance and implement improvements.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
10TH -
HBSE Board
01.2014
12th -
HBSE Board
01.2016
B.A -
MDU Rohtak
01.2019
MBA - Supply Chain
Integral University
Lucknow 03.2021 - 04.2023
Skills
- Inventory management
- Supply chain management
- Operations management
- Last-mile delivery
- Supply chain optimization
- Team management
- Store operation
- Warehouse operations
- WMS
- Problem-solving aptitude
- Fleet management
- Warehouse management
- Cost control
- Process improvement
- Data analysis
- Problem solving
- Process optimization
- Vendor management
- Business planning
- Problem-solving
- Performance management
- B2B
- B2C
- D2C
- Inbound and Outbound
- Expansion
- New Store Launch
- Site Scouting
- Operations Management
- Cost reduction
- KPI tracking
- Planning and implementation
- Maintaining compliance
Awards
- Two time win Extra Mile Award
- One time win Making A Difference Award
- One time win Delivering Smiles
Personal Information
- Father's Name: Sh. Naresh Kumar
- Date of Birth: 12/15/97
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby declare that all the statements made in my resume are true to the best of my ability and knowledge and I shall abide by them.
Timeline
Cluster Manager (Operations & Last Mile)
Flipkart India PVT LTD
04.2024 - Current
Operation Manager (Operations & Last Mile)
Blinkit India Private Limited
03.2022 - 04.2024
Store Incharge (Operations & Last Mile)
Dunzo Digital PVT LTD
05.2021 - 03.2022
MBA - Supply Chain
Integral University
03.2021 - 04.2023
Assistant Manager (Warehouse)
DealShare
07.2017 - 05.2021
10TH -
HBSE Board
12th -
HBSE Board
B.A -
MDU Rohtak